Claim CLM-FB3A6139
Detailed view of the selected insurance claim
CLM-FB3A6139
TravelClaim Description
Travel cancellation due to medical reasons for Leny Chemaly, covering hotel stays and flights. The claim includes a hotel booking in Bilbao (Barceló Bilbao Nervión), a hotel booking in San Sebastian (Abba San Sebastián), a Volotea flight from Malaga to Bilbao, and a Vueling flight from Bilbao to Malaga. The doctor's note confirms Leny Chemaly is unfit to travel. Partial refunds received for Volotea flight airport taxes (€23.54), no refunds from hotels or Vueling flight (based on current documents).
Attached Files
(17)
AI Analysis
AI Reasoning
The core reason for cancellation (medical inability to travel) is supported by a doctor's note. Transaction details and cancellation confirmations for hotels and flights are mostly present. However, the claim form is missing, and information regarding other insurance is not provided. The Vueling refund status is unclear and needs clarification. The calculation of the total amount is based on non-refundable amounts after deducting any received refunds.
Confidence Breakdown
Human Review
This claim is waiting for human review and approval.