I am very sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. Your original booking invoices for the trip (e.g., flights, hotels). 2. Proof that you have cancelled the trip with your travel providers. 3. A confirmation of cancellation from the providers detailing any refunds and non-refundable charges. 4. A medical certificate for your wife specifying the date and nature of the sickness. 5. A written note from her medical practitioner advising against the trip.

Thank you for providing these documents. I have received the following: - Flight from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. - Flight from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 with no refund. - Hotel stay at Barceló Bilbao Nervión from 11 July to 13 July 2025, for which you paid €371.68 with no refund. - Hotel stay at abba San Sebastián Hotel from 13 July to 14 July 2025, for which you paid €250.09 with no refund. To finalize your claim, I still need the following documents for your wife: 1. A medical certificate specifying the date and nature of the sickness. 2. A written note from her medical practitioner advising against the trip. Based on the documents provided, your total non-refundable cost is €917.61. According to your policy for cancellation due to a listed reason, your refund will be calculated as follows: - Total non-refundable costs: €917.61 - Less policy deductible: €50.00 - Total potential refund: €867.61 Before we proceed with the cancellation, would you like to opt-in for rescheduling your trip instead? By doing so, you could save up to 30 percent on the new booking, which would be covered by your insurance. Please let me know how you would like to proceed and provide the remaining medical documents.