I am sorry to hear that you need to cancel your trip. I can help you with your claim. To begin, could you please tell me the reason for the cancellation? This will help me determine which documents are needed to support your claim. In the meantime, please prepare the following general documents: 1. Your original trip booking invoice and any other travel documents showing the dates and times of travel. 2. Proof that you have requested to cancel the booking with the travel provider. 3. A breakdown of all cancellation charges or non-refundable fees from the retailer. 4. Proof of any refund you have already received. 5. Proof that you purchased the booking on your Revolut account.

Thank you for providing all the necessary documents. I have reviewed them and can confirm I have the proof of bookings, payments, and the cancellation confirmations from the providers. To proceed with your claim and determine the coverage you are entitled to, please let me know the reason for your trip cancellation. The policy provides different levels of coverage depending on the reason. Before we finalize the cancellation claim, I'd like to inform you about an alternative. You may opt to reschedule your trip instead of canceling it. If you choose this option, we can cover up to 30% of the costs associated with rescheduling. Would you be interested in exploring this possibility?

Thank you for providing the medical certificate. I understand that you do not wish to reschedule your trip. Based on the doctor's note confirming your trip companion's medical condition, your claim is approved under the "Trip Cancellation for Listed Reasons" coverage. This means you are entitled to a 100% reimbursement of the non-refundable costs, minus a €50 deductible. Here is a summary of your claim: * **Total non-refundable costs:** €941.15 * Vueling flight: €170.34 * Volotea flight: €125.50 (€149.04 - €23.54 refund) * Barceló Bilbao Nervión hotel: €371.68 * Abba San Sebastián Hotel: €250.09 * **Deductible:** -€50.00 * **Total Reimbursement:** €891.15 I have now processed your claim. The reimbursement of €891.15 will be transferred to your Revolut account. Please allow a few business days for the payment to appear.