I'm very sorry to hear that your wife is sick. I hope she feels better soon. I can certainly help you with your trip cancellation claim. To proceed, I will need you to provide the following documents: 1. Your original trip booking invoices (for flights, hotels, etc.). 2. Proof of payment for these bookings from your Revolut account. 3. The cancellation confirmations from your travel providers, detailing any refunds you have received and any non-refundable charges. 4. A written note from your wife's doctor advising against the trip due to her illness. Please upload these documents, and I will process your claim.

Thank you for providing these documents. I have received them and here is a summary: - Hotel booking and cancellation for Barceló Bilbao Nervión (11-13 July 2025), amount paid €371.68, amount refunded €0. - Hotel booking and cancellation for abba San Sebastián Hotel (13-14 July 2025), amount paid €250.09, amount refunded €0. - Flight booking and cancellation for Volotea from Malaga to Bilbao (11 July 2025), amount paid €149.04, amount refunded €23.54. - Flight booking and cancellation for Vueling from Bilbao to Malaga (14 July 2025), amount paid €170.34, amount refunded €0. - Proof of payments via your Revolut statements for all bookings. To complete your claim, please provide the written note from your wife's doctor advising against the trip, as required by the policy. Once I receive the doctor's note, I can finalize your claim. Based on the documents you've provided, here is a preliminary breakdown of your refund: - Non-refundable hotel costs: €371.68 + €250.09 = €621.77 - Non-refundable flight costs: (€149.04 - €23.54) + €170.34 = €295.84 - Total non-refundable amount: €917.61 - Less policy deductible: €50.00 Your estimated total refund will be €867.61.

Thank you for providing the doctor's note from Dr. Teresa Perez Reyes. I have now received all the necessary documents to process your claim. Before I finalize the cancellation, I would like to offer you the option of rescheduling your trip instead. By choosing to reschedule, the insurance company can cover up to 30% of the associated costs, which could be a significant saving for you. Please let me know if you would prefer to reschedule or if you would like me to proceed with the cancellation. If you decide to proceed with the cancellation, your total refund will be €867.61, based on the following calculation: - Total Non-Refundable Costs: €917.61 - Less Policy Deductible: €50.00 - Total Refund: €867.61