I am very sorry to hear about your wife's illness. I hope she feels better soon. I can certainly help you with your trip cancellation claim. To proceed, I will need some documents from you. According to your policy, for a trip cancellation due to the sickness of a family member, you will need to provide: 1. The original trip booking invoice and travel documents. 2. Proof that you purchased the booking on your Revolut account while you were an Ultra Plan holder. 3. A medical certificate from your wife's doctor specifying the nature of her illness and the date it was diagnosed. 4. A written note from her doctor advising against the trip. 5. Proof that you have requested to cancel the trip with your travel provider(s) and a summary of any non-refundable charges. Please gather these documents. Before we finalize the cancellation, I want to let you know about an alternative. You can choose to reschedule your trip instead. If you opt for this, the insurance can cover up to 30% of the rescheduling fees, which might be a more beneficial option. Would you like to consider rescheduling your trip, or should we proceed with the cancellation?

I understand. To proceed with the cancellation claim, please provide the following documents: 1. Your original trip booking invoice(s) and travel documents. 2. Proof of purchase for the trip using your Revolut account. 3. The initial medical certificate for your wife, which specifies the date and nature of her sickness. 4. A written note from her medical practitioner advising against the trip. 5. Proof that you have notified your travel provider(s) of the cancellation, along with details of any non-refundable fees. Once I receive these documents, I will be able to process your claim.

Thank you for uploading your documents. I have reviewed them, and I can confirm that your claim is eligible under the 'Trip Cancellation for Listed Reasons' coverage. Here is a summary of your claim: * **Total non-refundable costs:** * Vueling Flights: €170.34 * Barceló Bilbao Nervión Hotel: €371.68 * Abba San Sebastián Hotel: €250.09 * Volotea Flights (net of €23.54 refund): €125.50 * **Total Claimable Amount:** €917.61 * **Policy Adjustment:** * Deductible: -€50.00 * **Final Reimbursement:** €867.61 To finalize your claim and process the payment, I just need two more documents as required by the policy for medical-related cancellations: 1. An initial medical certificate for your wife that specifies the date and nature of her sickness. 2. A written note from her doctor advising against the trip. Please provide these documents, and I can proceed with your reimbursement.

Thank you for providing the medical certificate. I have reviewed it, and it fulfills the requirements for your claim. All the necessary documentation is now in order. Your claim for trip cancellation has been approved. You will be reimbursed a total of €867.61. The payment will be processed and transferred to your Revolut account within the next 5-7 business days. I'm glad I could assist you with this. I wish your wife a swift and complete recovery.