I'm sorry to hear that your wife is unwell. I can certainly help you with your trip cancellation claim. To proceed, I will need the following documents as per your policy: 1. The original booking invoice for your trip. 2. Proof that you have requested the cancellation with your travel provider(s). 3. A confirmation from the provider(s) showing any non-refundable charges and any refund you have received. 4. A medical certificate for your wife specifying the nature of the sickness. 5. A written note from her doctor advising against the trip. Please upload these documents, and I will process your claim.

Thank you for providing these documents. I have received the following: - Hotel booking for Barceló Bilbao Nervión from 11 Jul 2025 to 13 Jul 2025, amount paid €371.68, amount refunded €0. - Flight booking with Vueling from Bilbao (BIO) to Malaga (AGP) on 14 Jul 2025, amount paid €170.34, amount refunded €0. - Hotel booking for abba San Sebastián Hotel from 13 Jul 2025 to 14 Jul 2025, amount paid €250.09, amount refunded €0. - Flight booking with Volotea from Malaga (AGP) to Bilbao (BIO) on 11 Jul 2025, amount paid €149.04, amount refunded €23.54. - Cancellation confirmation from Barceló Bilbao Nervión. - Cancellation confirmation from abba San Sebastián Hotel. - Cancellation confirmation from Vueling showing both passengers did not fly. - Cancellation confirmation from Volotea confirming the refund of airport taxes. To finalize your claim under the 'Trip Cancellation for listed reasons' due to your wife's sickness, I still require the following: 1. A medical certificate specifying the date and nature of the sickness. 2. A written note from your wife's medical practitioner advising against the trip. Once I receive these, I can process your full reimbursement. Based on the documents you've provided, here is the breakdown of your expected refund: - Volotea Flight: €125.50 (€149.04 - €23.54 refund) - Barceló Bilbao Nervión Hotel: €371.68 - Abba San Sebastián Hotel: €250.09 - Vueling Flight: €170.34 - **Total Non-Refundable Costs**: €917.61 - **Policy Deductible**: -€50.00 - **Total Refund**: €867.61 Please upload the remaining medical documents to proceed.

Thank you for providing the medical note from Dr. Teresa Pérez Reyes. I now have all the necessary documentation. Your claim for trip cancellation has been approved. Here is the final calculation for your refund: - Total Non-Refundable Costs: €917.61 - Less Policy Deductible: €50.00 **Total amount to be refunded: €867.61** This amount will be transferred to your Revolut account within the next 5-7 business days. I am sorry for the circumstances that led to your trip cancellation and wish your wife a speedy recovery.