I'm sorry to hear that your wife is unwell. I understand that you need to cancel your travel plans. According to your policy, this is a valid reason for a claim. To proceed, I will need the following documents: * An initial medical certificate stating the date and nature of your wife's sickness. * A written note from her doctor advising against travel. * The original booking invoice for the trip. * Proof of your cancellation request to the travel provider, along with details of any non-refundable charges. Before we move forward with a full cancellation, would you like to consider rescheduling your trip? By opting for rescheduling, we can cover up to 30% of the associated costs, which might be a more beneficial option for you. Please let me know if you'd prefer to reschedule or proceed with the cancellation.

I understand. To proceed with the cancellation claim, please provide the following documents: * An initial medical certificate for your wife, specifying the date and nature of her sickness. * A written note from her doctor advising against the trip. * The original trip booking invoice(s). * Proof that you have requested the cancellation from the retailer, along with details of any non-refundable fees. Once I have these documents, I can process your claim.

Thank you for providing these documents. I have reviewed them and can confirm the total non-refundable cost for your trip is €917.61. Based on your policy, a €50 deductible will be applied. This means the potential reimbursement amount is €867.61. To finalize your claim, I still need the medical documents for your wife: * An initial medical certificate specifying the date and nature of the sickness. * A written note from her doctor advising against travel. Please upload these documents when you are ready.

Thank you for providing the medical certificate. I have now received all the necessary documentation to finalize your claim. Your claim has been approved. Here is a summary of the reimbursement calculation: * Total Non-Refundable Costs: €917.61 * Policy Deductible: €50.00 * **Total Reimbursement: €867.61** This amount will be sent via wire transfer to your Revolut account within the next 5-7 business days. Please let me know if you have any other questions.