I understand you need to cancel your trip, and I'm here to help you with your claim. I'm sorry to hear your travel plans have changed. To begin processing your claim, could you please tell me the reason for the cancellation? I will also need you to provide a few documents: * Your original trip booking invoice(s) and travel documents. * Proof that you purchased the booking using your Revolut account. * The official cancellation confirmation from your travel provider(s), which should detail any non-refundable charges and the amount of any refund you received. Please upload these documents when you're ready.

Thank you for providing these documents, Mark. I've reviewed them and understand that you had to cancel because your wife, Leny Chemaly, fell ill. According to the insurance policy for cancellations due to the sickness of a trip companion, we require a couple of medical documents to proceed with your claim. Could you please provide the following: * An initial medical certificate for your wife that specifies the date and nature of her sickness. * A written note from her doctor advising against the trip. Once I have these, I can finalize the assessment of your claim.

Thank you for sending this over. This note from the doctor confirms that your wife was advised not to travel. However, for the claim to be complete, the policy requires that the medical certificate also specifies the nature of the illness. The current document only mentions "medical treatment." Could you please provide an updated document that includes this detail? In the meantime, I want to offer you an alternative to cancelling. If you'd prefer to reschedule your trip, we can cover up to 30% of the rescheduling costs. This could be a great way to still enjoy your trip at a later date. Would you be interested in exploring the rescheduling option, or would you prefer to proceed with the cancellation once we have the updated medical note?

I understand you wish to proceed with the cancellation. To finalize your claim and process the refund, I still require the medical certificate that specifies the nature of your wife's illness. The document you provided confirms she was unfit to travel but doesn't detail the medical reason as required by the policy. Once you upload that final document, I will have everything I need to complete your claim.

Of course. Once you provide the final medical document specifying the nature of the illness, I can approve your claim. Based on the documents you've submitted, here is a breakdown of your potential payout: **Total Trip Costs:** * Volotea Flight: €149.04 * Vueling Flight: €170.34 * Barceló Bilbao Nervión Hotel: €371.68 * Abba San Sebastián Hotel: €250.09 * **Total Costs:** €941.15 **Refunds and Deductions:** * Refund from Volotea: -€23.54 * Policy Deductible: -€50.00 **Total Payout:** * Your final reimbursement would be **€867.61**. This amount will be processed as soon as you provide the updated medical certificate.