Conversation 309a8aef-49a4-4931-8b34-515c141ffe02

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Conversation 309a8aef-49a4-4931-8b34-515c141ffe02

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Oct 24 10:38
Completed: Oct 24 10:54

šŸ‘¤ User

10:40:36

hell

šŸ§  Supervisor

10:40:469 sec

Hello! As a pilot insurance claim specialist, I'm here to help you with your claim. How can I assist you today?

9 seconds

šŸ‘¤ User

10:41:07

I need to cancel a trip

šŸ§  Supervisor

10:41:146 sec

I can certainly help you with that. To start the process, please provide the booking confirmation for your trip and the cancellation confirmation from the travel provider.

6 seconds

šŸ‘¤ User

10:42:34

here are all the docs that i have

doctor certificate leny chemaly original.jpeg
Gmail - Certificate to prove a passenger didn't fly2 (1).pdf
Gmail - Certificate to prove a passenger didn't fly (1).pdf
Gmail - Re_ Your booking confirmation JMQU7K - BIO-AGP 14 July cancellation request (1).pdf
Gmail - RE_ abba San SebastiaĢn Hotel - BC_318EQC533BXX cancellation 2 (1).pdf
Gmail - BarceloĢ Bilbao NervioĢn cancellation āŒ (1).pdf
Gmail - abba San SebastiaĢn Hotel - BC_318EQC533BXX cancellation (1).pdf
Gmail - [Volotea] ReĢponse aĢ€ votre demande Re_ Cacncellation (1).pdf
Gmail - Your booking confirmation JMQU7K - BIO-AGP 14 July (1).pdf
Gmail - Volotea ā€¢ Your booking confirmation_ AGP-BIO ā€¢ 11 July 2025 ā€¢ O75HVS (1).pdf
Gmail - BarceloĢ Bilbao NervioĢn booking confirmation šŸ–ļø (1).pdf
Gmail - abba San SebastiaĢn Hotel - BC_318EQC533BXX1 booking confirmation (3).pdf
transaction-statement_68403256-d35c-a931-9f3f-a856f5621448_en_1f4830 (1).pdf
transaction-statement_68402f7d-bc9b-a429-9b14-729da11f845f_en_5745f4 (1).pdf
transaction-statement_68402d61-f898-a74d-b63f-a91a9b22bc59_en_7f18b1 (1).pdf
transaction-statement_684fc0a8-0669-abef-916d-8ed4f961da36_en_9f7fb2 (1).pdf

šŸ§  Supervisor

10:43:1541 sec

Thank you for providing the documents for your claim. I have received the following: - Hotel BarcelĆ³ Bilbao NerviĆ³n booking for 11 Jul to 13 Jul 2025, for the amount of ā‚¬371.68, with ā‚¬0 refunded. - Hotel abba San SebastiĆ”n booking for 13 Jul to 14 Jul 2025, for the amount of ā‚¬250.09, with ā‚¬0 refunded. - Volotea flight booking for 11 Jul 2025 from Malaga to Bilbao, for the amount of ā‚¬149.04, with ā‚¬23.54 refunded. - Vueling flight booking for 14 Jul 2025 from Bilbao to Malaga, for the amount of ā‚¬170.34, with ā‚¬0 refunded. - Doctor's note from Dra. Teresa Perez Reyes. As you have provided all the necessary documents, we can proceed with your claim. Before we finalize the cancellation, would you like to consider rescheduling your trip? By opting for rescheduling, the insurance company can cover up to 30% of the costs for the new arrangements, which might be a beneficial alternative for you. Alternatively, if you wish to proceed with the cancellation, here is the breakdown of your refund: - Non-refundable hotel costs: ā‚¬371.68 + ā‚¬250.09 = ā‚¬621.77 - Non-refundable flight costs: (ā‚¬149.04 - ā‚¬23.54) + ā‚¬170.34 = ā‚¬295.84 - Total non-refundable amount: ā‚¬621.77 + ā‚¬295.84 = ā‚¬917.61 - Policy deductible: -ā‚¬50.00 Based on your policy, the total amount that will be refunded to you is ā‚¬867.61. Please let me know if you would like to explore the rescheduling option or if you are ready to proceed with the cancellation and refund.

41 seconds

šŸ‘¤ User

10:43:58

gret - thanks!

šŸ§  Supervisor

10:44:2122 sec

You're welcome! I will now proceed with processing your claim. You will receive a refund of ā‚¬867.61 in your account within 5-10 business days. Thank you for using our service.

22 seconds