I am sorry to hear that you need to cancel your trip. I can help you with your claim. To proceed, please provide the following documents: * Your original trip booking invoice(s) and travel documents. * Proof that you requested the cancellation from the retailer, detailing any non-refundable fees. * Proof of the reason for cancellation (e.g., a doctor's note if for medical reasons). * Proof of any refund you have already received from the provider.