I understand you need to cancel your trip. I can help you with that. To process your claim, I need some more information. Could you please tell me the reason for the cancellation, the date you booked the trip, and the scheduled travel dates? Also, have you already informed your travel provider about the cancellation?

I'm sorry to hear that your wife is unwell. To proceed with your claim, could you please tell me the date you booked the trip and the scheduled travel dates? Also, has a doctor advised you to cancel the trip, and have you informed your travel provider yet?

Thank you for providing all these documents. I have reviewed them and I can see the following bookings that were cancelled: * Volotea flight O75HVS: €149.04 * Barceló Bilbao Nervión hotel stay: €371.68 * abba San Sebastián Hotel stay: €250.09 * Vueling flight JMQU7K: €170.34 From the documents, I can see that Volotea has refunded you €23.54 for airport taxes, but the remaining costs, totaling €917.61, are non-refundable. Since you are cancelling due to the sickness of a trip companion, your policy covers 100% of the non-refundable costs, minus a €50 deductible. This means you are eligible for a reimbursement of €867.61. To complete your claim, the last document I need is the initial medical certificate from your wife's doctor, specifying the nature of the sickness and advising against the trip. Once I have that, I can finalize everything for you.

Thank you for providing the medical certificate. I can confirm that your claim is now complete and has been approved. We will process the reimbursement of €867.61 to your Revolut account. The funds should appear in your account within 5-10 business days. Is there anything else I can assist you with?