I'm sorry to hear that your wife is sick. I hope she feels better soon. Based on your policy, you are covered for trip cancellation due to a family member's illness. To process your claim, please provide the following documents: * The original booking invoices for your trip (flights, hotels, etc.). * Proof that you have requested to cancel the bookings with your travel providers. * The cancellation confirmation from your travel providers, detailing any refunds and non-refundable charges. * A medical certificate from your wife's doctor stating the nature of the illness. * A written note from the doctor advising against the trip.

Thank you for providing the documents. I have received the following: - Flight with Volotea on 11 July 2025 from Malaga to Bilbao, for which you paid €149.04 and were refunded €23.54 in airport taxes. - Hotel stay at Barceló Bilbao Nervión from 11 July to 13 July 2025, for which you paid €371.68 and were refunded €0. - Hotel stay at abba San Sebastián Hotel from 13 July to 14 July 2025, for which you paid €250.09 and were refunded €0. - Flight with Vueling on 14 July 2025 from Bilbao to Malaga, for which you paid €170.34 and were refunded €0. To proceed with your claim under the 'Trip Cancellation for listed reasons' coverage due to your wife's illness, the policy requires medical documentation. Please provide the following: * A medical certificate specifying the date and nature of the illness. * A written note from the medical practitioner advising against the trip.

Thank you for the medical note from Dr. Teresa Perez Reyes. I have now received all the necessary documents to process your claim. Based on the documents you've provided, here is the breakdown of your refund calculation under the "Trip Cancellation for listed reasons" coverage: * **Total non-refundable costs:** * Volotea Flight: €125.50 (€149.04 - €23.54 refund) * Barceló Bilbao Nervión Hotel: €371.68 * abba San Sebastián Hotel: €250.09 * Vueling Flight: €170.34 * **Total:** €917.61 * **Refund Calculation:** * Total Non-Refundable Costs: €917.61 * Less Policy Deductible: -€50.00 * **Total Refundable Amount: €867.61** We can proceed with this refund. Alternatively, you can opt to reschedule your trip. If you choose to reschedule, we can cover up to 30% of the rescheduling costs, which could be a great way to save money on your new travel dates. Please let me know if you would like to proceed with the cancellation and receive a refund of €867.61, or if you would prefer to explore the rescheduling option.