I am sorry to hear about your wife's condition. I can certainly help you with the cancellation process. To proceed with your claim, please provide the following documents: 1. An initial medical certificate for your wife that specifies the date and nature of the sickness. 2. A written note from her medical practitioner advising against the trip. 3. Your original trip booking invoice and travel documents. 4. Proof that you requested the cancellation with the retailer, showing the non-refundable fees. 5. Proof that you purchased the booking on your Revolut account.

Thank you for providing these documents. I have received the booking and cancellation confirmations for your flights and hotels, as well as the proof of payment. However, to finalize your claim, I still need the medical documents for your wife. Please provide the following: 1. An initial medical certificate that specifies the date and nature of her sickness. 2. A written note from her medical practitioner advising against the trip. Once I have received these, I will finalize the review of your claim. I would also like to ask if you would be interested in rescheduling your trip instead of a full cancellation? Our partners offer this option, and we can cover up to 30 percent of the rescheduling costs, which could be a great way to save money and still enjoy your holiday later.

Thank you for providing the medical certificate. I have now received all the necessary documents to process your claim. I am pleased to inform you that your claim has been approved. Here is a summary of the reimbursement: - Total non-refundable costs: €917.61 (Flights: €125.50 + €170.34; Hotels: €371.68 + €250.09) - Less policy deductible: €50.00 The total amount to be reimbursed is €867.61. This amount will be transferred to your Revolut account within the next 5-7 business days. We wish your wife a swift recovery.

You're most welcome, Mark. I'm glad I could help. Please don't hesitate to reach out if you need anything else. Wishing your wife a speedy recovery.