I am sorry to hear that you need to cancel your trip. I can help you with that. To get started, could you please tell me the reason for the cancellation?

I'm sorry to hear about your wife's illness. I hope she recovers quickly. Has a doctor officially advised you to cancel the trip? Also, was your wife scheduled to travel with you? To proceed, I'll need to know the date you booked the trip and the scheduled start date of the trip. Please be aware that for this type of claim, we will require a medical certificate detailing the nature of the illness and a written note from the doctor advising against travel.

Thank you for providing this document. Based on the insurance policy, here is a list of the additional documents we will need to process your claim: * **Initial Medical Certificate:** The note you provided advises against travel, but we also need a certificate that specifies the date and nature of your wife's sickness. * **Booking Confirmation:** The original booking invoice and any travel documents showing the dates, times, and cost of the trip. * **Proof of Payment:** A document or screenshot showing the trip was purchased using your Revolut account. * **Cancellation Confirmation:** Proof that you have requested to cancel the trip with the travel provider (e.g., airline, hotel). This should also detail any cancellation charges and the amount of any refund you are entitled to.

Thank you for providing all the necessary documents. I have reviewed your claim and the supporting evidence. Your claim for trip cancellation due to your wife's illness is covered under the "Trip Cancellation for listed reasons" benefit of your policy. Here is a summary of your claim: * **Total non-refundable costs:** * Volotea Flight: €149.04 * Vueling Flight: €170.34 * Barceló Bilbao Nervión Hotel: €371.68 * Abba San Sebastián Hotel: €250.09 * **Subtotal:** €941.15 * **Less refund received:** * Volotea Airport Taxes: -€23.54 * **Total claimable amount:** €917.61 According to your policy, a deductible of €50 applies to this type of claim. * **Final reimbursement amount:** €917.61 - €50.00 = **€867.61** We will now process the payment of €867.61 to your Revolut account. The funds should appear within the next few business days.