Conversation 41f032ab-8ad8-496b-9677-95c9451ef8d1

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Conversation 41f032ab-8ad8-496b-9677-95c9451ef8d1

Turn-Based
User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Nov 14 07:12
Completed: Nov 14 07:33

šŸ‘¤ User

07:22:06

I want to cancel my trip my wife is sick

Gmail - RE_ abba San Sebastián Hotel - BC_318EQC533BXX cancellation 2.pdf
Gmail - Re_ Your booking confirmation JMQU7K - BIO-AGP 14 July cancellation request.pdf
Gmail - Volotea • Your booking confirmation_ AGP-BIO • 11 July 2025 • O75HVS.pdf
Gmail - Your booking confirmation JMQU7K - BIO-AGP 14 July.pdf
transaction-statement_684fc0a8-0669-abef-916d-8ed4f961da36_en_9f7fb2.pdf
transaction-statement_68402d61-f898-a74d-b63f-a91a9b22bc59_en_7f18b1.pdf
transaction-statement_68402f7d-bc9b-a429-9b14-729da11f845f_en_5745f4.pdf
transaction-statement_68403256-d35c-a931-9f3f-a856f5621448_en_1f4830.pdf
Gmail - [Volotea] Réponse aĢ€ votre demande Re_ Cacncellation.pdf
Gmail - abba San Sebastián Hotel - BC_318EQC533BXX cancellation.pdf
Gmail - abba San Sebastián Hotel - BC_318EQC533BXX1 booking confirmation.pdf
Gmail - Barceló Bilbao Nervión booking confirmation šŸ–ļø.pdf
Gmail - Barceló Bilbao Nervión cancellation āŒ.pdf
Gmail - Certificate to prove a passenger didn't fly.pdf
Gmail - Certificate to prove a passenger didn't fly2.pdf

🧠 Supervisor

07:22:5448 sec

Thank you for providing all the necessary documents for your trip cancellation claim. I have received the following: - Volotea flight confirmation and cancellation: For the flight from Malaga to Bilbao on July 11, 2025, you paid €149.04 and were refunded €23.54. - Barceló Bilbao Nervión hotel confirmation and cancellation: For your stay from July 11 to July 13, 2025, you paid €371.68 and were refunded €0. - Abba San SebastiĆ”n Hotel confirmation and cancellation: For your stay from July 13 to July 14, 2025, you paid €250.09 and were refunded €0. - Vueling flight confirmation and no-show certificates: For the flight from Bilbao to Malaga on July 14, 2025, you paid €170.34 and were refunded €0. Based on your policy, as the cancellation is not for a listed reason, it is covered under the 'Cancellation for any reason' benefit, which reimburses 70% of your non-refundable costs. Here is a breakdown of your reimbursement: - **Volotea Flight:** €149.04 (paid) - €23.54 (refunded) = €125.50 - **Barceló Bilbao Nervión Hotel:** €371.68 (paid) - €0 (refunded) = €371.68 - **Abba San SebastiĆ”n Hotel:** €250.09 (paid) - €0 (refunded) = €250.09 - **Vueling Flight:** €170.34 (paid) - €0 (refunded) = €170.34 Total non-refundable amount: €917.61 Total reimbursement (70% of €917.61): €642.33 You are entitled to a refund of €642.33. Since this is a cancellation, I'd like to offer an alternative. Would you be interested in rescheduling your trip instead? By opting for rescheduling, we can cover up to 30% of the costs, which could save you a significant amount on your new booking.

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