Hello! I'm an insurance claim specialist. I'm here to help you process your travel insurance claim. Please provide me with the details of your claim and any supporting documents you have.

Thank you for providing the documents for your claim. I have reviewed the medical certificate for Leny Chemacy and the cancellation confirmations for your hotel bookings and flights. Before I can proceed with the claim, I need a few more pieces of information: 1. **Medical Advice Date:** The medical certificate is dated July 11, 2025, but the cancellations for your trips were initiated on July 9, 2025. The policy requires that a medical practitioner advise you to cancel your trip *before* you cancel it. Could you please provide clarification on when Leny Chemacy was medically advised not to travel? 2. **Ultra Plan Status:** Please confirm that you (Mark Chemaly) held an Ultra Plan that was active and continuously held from the time of each booking until the claim notification date. Also, please confirm that Leny Chemacy is covered under your Ultra Plan. 3. **Claim Form:** A completed claim form is required as per the policy. Please provide this document. Also, as part of our process, I would like to ask if you would consider opting for a rescheduling of your trip instead of a cancellation. This option could allow you to benefit from saving up to 30 percent that would be covered by the insurance company. Please let me know if you have any questions.