I'm sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. Sickness of a close family member is a valid reason for a claim under your policy. To proceed, I need a bit more information. Could you please tell me about the trip you had to cancel, including the destination and the scheduled dates? Also, has a doctor officially advised you to cancel the trip due to your wife's condition?

That's great, the doctor's certificate is a key document for your claim. To proceed, I need to gather some more details about your cancelled trip. Could you please tell me: 1. What was the destination of your trip? 2. What were the scheduled travel dates? 3. When did you originally book the trip? 4. What were the total non-refundable costs you are looking to claim?