I'm sorry to hear that your wife is sick. I can certainly help you start the claim process for your flight cancellation. To begin, could you please provide me with your full name and the booking reference for the flight? Before we proceed with a full cancellation, I'd like to inform you about an alternative. You can opt to reschedule your flight instead. If you choose this option, the insurance company may cover up to 30 percent of the rescheduling fees, which could be a more beneficial solution. Would you be interested in exploring the rescheduling option, or would you prefer to proceed with the cancellation?

Could you please clarify if you'd like to proceed with canceling the flight or if you're interested in the rescheduling option? To move forward, I'll need your full name and booking reference.

Understood. To proceed with the cancellation claim, I will need some documents from you. Please provide the following: 1. The original booking confirmation for your flight. 2. The cancellation confirmation from the airline, showing any non-refundable charges. 3. A medical certificate for your wife that specifies the nature of her illness and the date it began. 4. A written note from her doctor advising against the trip. Could you please also provide your full name and booking reference number?

Thank you for providing these documents, Mark. I've received the booking and cancellation confirmations for your flights and hotels, as well as the proof of payment from your Revolut account. However, for a claim related to a medical issue, the insurance policy requires specific medical documentation to verify the reason for the cancellation. To complete your claim, you will need to provide the following: 1. An initial medical certificate for your wife, Leny Chemaly, that specifies the date and nature of her sickness. 2. A written note from her medical practitioner advising against her taking the trip. Once I have these documents, I can proceed with your claim for the non-refundable costs.