I am sorry to hear that you need to cancel your trip. I can certainly help you with your claim. To start the process, please provide the following documents: 1. Your original trip booking invoice(s) and travel documents (for flights, hotels, etc.). 2. Proof that you have requested to cancel the booking with your travel provider(s). 3. A confirmation of cancellation from the provider(s), detailing any non-refundable charges and the amount of any refund issued. 4. The reason for your cancellation. If it's for a medical reason, please also provide a note from your medical practitioner advising against the trip.