I'm sorry to hear that you need to cancel your trip. I can help you with the claim process. To get started, could you please tell me the reason for the cancellation and provide the booking confirmation documents for your trip?

I'm sorry to hear that your wife is unwell. For this type of claim, I will need a few documents to proceed. Could you please provide a medical certificate from her doctor that specifies the nature of her sickness and advises against the trip? I also need the original booking invoices and proof that you've requested the cancellation from your travel provider.

Thank you for providing all the necessary documents. Before we finalize the cancellation, I'd like to offer you the option to reschedule your trip instead. By rescheduling, you could save up to 30% on your booking, as this portion would be covered by your insurance. Would you be interested in this alternative?

Alright, I understand. I will now proceed with your cancellation claim based on the documents you've submitted. The total non-refundable amount for your trip is €918.43, which includes flights and accommodation. After the €50 deductible, you are eligible for a reimbursement of €868.43. I will process this for you now. You will receive a confirmation once the claim is finalized.