Conversation 4bfa8685-388f-47dd-9ab9-1650383725cc

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Conversation 4bfa8685-388f-47dd-9ab9-1650383725cc

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Oct 22 11:05
Completed: Oct 22 11:09

šŸ‘¤ User

11:05:12

i need to cancel my trip as my wife got sick

šŸ§  Supervisor

11:05:2815 sec

I'm sorry to hear about your wife's illness. I hope she has a speedy recovery. To process your claim for trip cancellation due to sickness, I will need you to please provide the following documents: * The original booking invoices for your trip (e.g., flights, hotels). * Proof that you have requested the cancellation with your travel suppliers. * Confirmation from the suppliers detailing any applicable refunds. * A written note from your wife's medical practitioner advising against the trip.

15 seconds

šŸ‘¤ User

11:06:39

here you go

doctor certificate leny chemaly original.jpeg
Gmail - Certificate to prove a passenger didn't fly2 (1).pdf
Gmail - Certificate to prove a passenger didn't fly (1).pdf
Gmail - Re_ Your booking confirmation JMQU7K - BIO-AGP 14 July cancellation request (1).pdf
Gmail - RE_ abba San SebastiaĢn Hotel - BC_318EQC533BXX cancellation 2 (1).pdf
Gmail - BarceloĢ Bilbao NervioĢn cancellation āŒ (1).pdf
Gmail - abba San SebastiaĢn Hotel - BC_318EQC533BXX cancellation (1).pdf
Gmail - [Volotea] ReĢponse aĢ€ votre demande Re_ Cacncellation (1).pdf
Gmail - Your booking confirmation JMQU7K - BIO-AGP 14 July (1).pdf
Gmail - Volotea ā€¢ Your booking confirmation_ AGP-BIO ā€¢ 11 July 2025 ā€¢ O75HVS (1).pdf
Gmail - BarceloĢ Bilbao NervioĢn booking confirmation šŸ–ļø (1).pdf
Gmail - abba San SebastiaĢn Hotel - BC_318EQC533BXX1 booking confirmation (3).pdf
transaction-statement_68403256-d35c-a931-9f3f-a856f5621448_en_1f4830 (1).pdf
transaction-statement_68402f7d-bc9b-a429-9b14-729da11f845f_en_5745f4 (1).pdf
transaction-statement_68402d61-f898-a74d-b63f-a91a9b22bc59_en_7f18b1 (1).pdf
transaction-statement_684fc0a8-0669-abef-916d-8ed4f961da36_en_9f7fb2 (1).pdf

šŸ§  Supervisor

11:07:1232 sec

Thank you for providing the necessary documents. I have received the following: * Hotel booking confirmation for BarcelĆ³ Bilbao NerviĆ³n for the dates 11 July 2025 to 13 July 2025, for a total of ā‚¬371.68, with a refund of ā‚¬0. * Hotel booking confirmation for abba San SebastiĆ”n Hotel for the dates 13 July 2025 to 14 July 2025, for a total of ā‚¬250.09, with a refund of ā‚¬0. * Flight booking confirmation for your Volotea flight from Malaga to Bilbao on 11 July 2025, for a total of ā‚¬149.04, with a refund of ā‚¬23.54. * Flight booking confirmation for your Vueling flight from Bilbao to Malaga on 14 July 2025, for a total of ā‚¬170.34, with a refund of ā‚¬0. * A medical note from Dr. Teresa Perez Reyes. Based on the documents provided, your claim for trip cancellation due to your wife's sickness is covered under the "Trip Cancellation for listed reasons" policy. Here is a breakdown of your reimbursement: * **BarcelĆ³ Bilbao NerviĆ³n Hotel:** ā‚¬371.68 (non-refundable) * **abba San SebastiĆ”n Hotel:** ā‚¬250.09 (non-refundable) * **Volotea Flight (AGP-BIO):** ā‚¬125.50 (ā‚¬149.04 - ā‚¬23.54 refund) * **Vueling Flight (BIO-AGP):** ā‚¬170.34 (non-refundable) * **Total non-refundable costs:** ā‚¬917.61 * **Less deductible:** -ā‚¬50.00 **Total reimbursement amount: ā‚¬867.61** As you have provided all the required documents, I can now proceed with the claim. Alternatively, would you like to opt for rescheduling your trip instead of a full cancellation? We can cover up to 30% of the rescheduling fees, which might be a more beneficial option for you.

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