Thank you for providing the medical certificate. To proceed with your claim, please also provide the original booking invoice for your flight and the cancellation confirmation from the airline. This should include a breakdown of any non-refundable costs or refunds you received.

Thank you for providing all the necessary documents. We have reviewed your claim for trip cancellation due to a medical reason affecting your travel companion, Leny Chemaly. Your claim is approved under the 'Trip Cancellation - listed reasons' coverage of your policy. Here is a breakdown of your reimbursement: - Volotea Flight (AGP-BIO): €125.50 (Cost €149.04 - Refund €23.54) - Barceló Bilbao Nervión Hotel: €371.68 - Abba San Sebastián Hotel: €250.09 - Vueling Flight (BIO-AGP): €170.34 - Total Non-Refundable Costs: €917.61 - Less Policy Deductible: -€50.00 - Final Reimbursement Amount: €867.61 This amount will be transferred to your Revolut account shortly. We wish Ms. Chemaly a swift recovery.