I'm very sorry to hear that your wife is sick. I hope she feels better soon. I can certainly help you with your trip cancellation claim. To process your claim, please provide the following documents: 1. **Booking and Cancellation Documents:** * Your original trip booking invoice and any other travel documents. * Proof that you have requested to cancel the booking with the retailer (e.g., airline, hotel), including the details of any non-refundable fees and any refund you have received. * Proof that the trip was purchased using your Revolut account. 2. **Medical Documents:** * An initial medical certificate for your wife that specifies the nature of the sickness and the date it began. * A written note from her medical practitioner advising that she is unfit to travel. Please upload these documents, and I will review them for you.

Thank you for providing your booking and cancellation documents. I have reviewed them and can confirm that they are in order. However, to proceed with your claim due to your wife's sickness, I am still missing the required medical documentation. Please provide the following: 1. An initial medical certificate for your wife specifying the date and nature of her sickness. 2. A written note from her medical practitioner advising against her taking the trip. Once I have received these documents, I will be able to complete the assessment of your claim. After we've validated your claim, would you be interested in rescheduling your trip instead of a full cancellation? We can cover up to 30% of the rescheduling costs, which might be a beneficial option for you.

Thank you for providing the medical certificate and for confirming your choice to cancel the trip. I have now received all the necessary documentation. I am pleased to inform you that your claim has been approved. Based on the documents you've submitted, the total non-refundable cost of your trip is €917.61. According to your policy, a deductible of €50 will be applied. Therefore, a total of €867.61 will be reimbursed to you. This amount will be transferred to your Revolut account. Please allow a few business days for the payment to be processed. I am sorry for the circumstances that led to this cancellation and wish your wife a speedy recovery.

Of course. Here is a detailed breakdown of your compensation: **Trip Expenses:** * **Flights:** * Volotea (Booking O75HVS): €149.04 * Vueling (Booking JMQU7K): €170.34 * **Accommodation:** * Barceló Bilbao Nervión (Booking 9011322185996): €371.68 * abba San Sebastián Hotel (Booking BC/318EQC533BXX): €250.09 * **Total Trip Cost:** €941.15 **Refunds and Deductions:** * **Refund from Volotea (Airport Taxes):** -€23.54 * **Total Non-Refundable Amount:** €917.61 * **Policy Deductible:** -€50.00 **Final Compensation:** * **Total Reimbursement:** €867.61