I am sorry to hear about your wife's sickness. I can certainly help you with your claim. To proceed, I will need a few documents from you: * Your original trip booking invoices (for flights, hotels, etc.). * Proof that you have requested the cancellation with your travel providers, detailing any non-refundable costs. * An initial medical certificate for your wife that specifies the nature of the sickness and the date it was diagnosed. * A written note from her medical practitioner advising against the trip. Please provide these documents so I can process your claim.

Thank you for providing these documents. I have received the following: * Volotea flight booking and cancellation for a flight from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. * Barceló Bilbao Nervión hotel booking and cancellation for a stay from 11 July 2025 to 13 July 2025, for which you paid €371.68 and were refunded €0.00. * Abba San Sebastián hotel booking and cancellation for a stay from 13 July 2025 to 14 July 2025, for which you paid €250.09 and were refunded €0.00. * Vueling flight booking and cancellation for a flight from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and were refunded €0.00. To proceed with your claim, I am still waiting for the medical documents for your wife. Please provide: * An initial medical certificate specifying the date and nature of the sickness. * A written note from her medical practitioner advising against the trip.

Thank you for providing the medical certificate. I have now received all the necessary documents. Summary of documents received: * Volotea flight booking and cancellation for a flight from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. * Barceló Bilbao Nervión hotel booking and cancellation for a stay from 11 July 2025 to 13 July 2025, for which you paid €371.68 and were refunded €0.00. * Abba San Sebastián hotel booking and cancellation for a stay from 13 July 2025 to 14 July 2025, for which you paid €250.09 and were refunded €0.00. * Vueling flight booking and cancellation for a flight from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and were refunded €0.00. * Medical note from Dra. Teresa Pérez Reyes. Based on your policy, your claim for trip cancellation due to a covered medical reason is approved. Here is a breakdown of your reimbursement: * Total Trip Cost: €941.15 * Total Refund from Providers: €23.54 * Non-refundable Costs: €917.61 * Deductible: -€50.00 * **Total Refund: €867.61** Before I proceed with the cancellation and refund, would you like to consider rescheduling your trip? The insurance company can cover up to 30% of the rescheduling costs, which might be a good alternative. Please let me know if you'd prefer to reschedule or proceed with the cancellation.