Hello! I'm sorry to hear that you need to cancel your trip. I can certainly help you with your claim. To proceed, please provide the following documents: * The original booking invoices for your flights and hotels. * The cancellation confirmations from the travel providers, showing the amount refunded, if any. * The reason for your cancellation. Depending on the reason, you may be eligible for a different level of coverage, and additional documents might be required.

Thank you for providing the documents for your trip to Bilbao. I have received the following: - Flight from Malaga to Bilbao on 11 July 2025 with Volotea, for which you paid €149.04 and were refunded €23.54. - Stay at Barceló Bilbao Nervión from 11 July to 13 July 2025, for which you paid €371.68 and were refunded €0. - Stay at abba San Sebastián Hotel from 13 July to 14 July 2025, for which you paid €250.09 and were refunded €0. - Flight from Bilbao to Malaga on 14 July 2025 with Vueling, for which you paid €170.34 and were refunded €0. As you haven't specified a reason for the cancellation, your claim will be processed under the "Cancel for any reason" coverage, which reimburses 70% of your non-refundable costs. Here is a breakdown of your refund: * **Volotea Flight:** (€149.04 - €23.54) x 70% = €87.85 * **Barceló Bilbao Nervión:** €371.68 x 70% = €260.18 * **abba San Sebastián Hotel:** €250.09 x 70% = €175.06 * **Vueling Flight:** €170.34 x 70% = €119.24 **Total Refund: €642.33** Alternatively, you can opt to reschedule your trip instead of canceling. By choosing this option, we can cover up to 30% of the rescheduling costs, which might be a better value for you. Please let me know if you would like to proceed with the cancellation and receive a refund of €642.33, or if you would prefer to explore rescheduling your trip.

Thank you for providing the medical certificate from Dra. Teresa Pérez Reyes. I'm very sorry to hear about the circumstances leading to your trip cancellation. This new information allows us to process your claim under the "Trip Cancellation for listed reasons" coverage, which offers a higher reimbursement. Based on this, your claim is now calculated at 100% of the non-refundable costs, minus a €50 deductible. Here is the updated breakdown of your refund: * **Total Non-Refundable Costs:** * Volotea Flight: €125.50 (€149.04 - €23.54) * Barceló Bilbao Nervión Hotel: €371.68 * abba San Sebastián Hotel: €250.09 * Vueling Flight: €170.34 * **Total: €917.61** * **Refund Calculation:** * Total non-refundable costs: €917.61 * Less deductible: -€50.00 **Total Final Refund: €867.61** We will proceed with the claim for this amount. The funds will be transferred to your Revolut account.