I am sorry to hear that your wife is unwell. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: * The original booking invoices for your trip (flights, hotels, etc.). * The cancellation confirmation from your travel provider(s), showing any non-refundable charges. * Proof of any refund you have received from the provider(s). * A medical certificate from your wife's doctor confirming her illness and advising against the trip.

Thank you for providing these documents. I have received the following: * Volotea flight booking for a flight from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. * Vueling flight booking for a flight from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and were refunded €0. * Hotel booking for Barceló Bilbao Nervión from 11 July 2025 to 13 July 2025, for which you paid €371.68 and were refunded €0. * Hotel booking for abba San Sebastián Hotel from 13 July 2025 to 14 July 2025, for which you paid €250.09 and were refunded €0. To complete your claim, the last document I need is the medical certificate from your wife's doctor advising against the trip. Please provide it when you can.

Thank you for providing the medical certificate from Dr. Teresa Perez Reyes. I have now received all the necessary documents to process your claim. Before we proceed with the cancellation, I want to let you know about an alternative. You can opt to reschedule your trip, and we can cover up to 30% of the rescheduling costs. This might be a good way to save money if you still plan to travel later. Would you like to consider rescheduling instead of canceling? If you prefer to proceed with the cancellation, here is the breakdown of your refund based on your policy for trip cancellation due to a listed reason: * Total non-refundable costs: €917.61 * Less policy deductible: -€50.00 Based on this, the total amount that will be refunded to you is €867.61.