I am sorry to hear about your wife's illness. To process your claim under the 'Trip Cancellation for Reason' (CFR) coverage of your Ultra Plan, I will need you to provide several supporting documents. Please note that you must notify your travel suppliers within two days of the circumstances leading to the cancellation to ensure full coverage. Please upload the following documents: 1. Proof of purchase for the booking on your Revolut account. 2. The original trip booking invoice(s) and travel documents showing dates and times. 3. An official cancellation confirmation from your provider(s) detailing any cancellation charges or non-refundable fees, and any refunds already received. 4. A medical certificate from a medical practitioner specifying the date and nature of your wife's illness, as well as a note advising against the trip. Once I have received these documents, I will provide a summary and guide you through the next steps, including a potential benefit for rescheduling your trip.

Thank you for providing those documents. Here is a summary of what I have received so far: - Vueling Flight (JMQU7K): 14 July 2025, BIO to AGP, €170.34 paid, €0 refunded. - Volotea Flight (O75HVS): 11 July 2025, AGP to BIO, €149.04 paid, €23.54 refunded. - Hotel Barceló Bilbao Nervión: 11-13 July 2025, €371.68 paid, €0 refunded. - Hotel abba San Sebastián: 13-14 July 2025, €250.09 paid, €0 refunded. - Vueling certificates confirming that both passengers did not travel on 14 July 2025. To proceed with your claim under the 'Trip Cancellation for Reason' coverage (which provides a 100% refund of non-refundable costs minus a €50 deductible), I still need you to provide a medical certificate from a doctor. This note must specify the date and nature of your wife's illness and include an advisory against traveling. If you are unable to provide a medical certificate, your claim will be processed under the 'Trip/Event Cancellation - Any Reason' coverage, which provides a 70% refund. **Preliminary Refund Calculation (Subject to medical documentation):** - Total cost: €941.15 (€371.68 + €250.09 + €149.04 + €170.34) - Total refunds received: €23.54 - Total non-refundable amount: €917.61 **Breakdown:** - **With Doctor's Note (CFR):** €917.61 - €50.00 (deductible) = **€867.61 refund**. - **Without Doctor's Note (CFAR):** 70% of €917.61 = **€642.33 refund**. Please upload the medical certificate so I can finalize your claim.