I am sorry to hear about your wife's sickness. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. The original booking invoice and any other travel documents. 2. Proof that you purchased the booking on your Revolut account. 3. Confirmation of the cancellation request you sent to your travel provider, along with details of any non-refundable charges. 4. A copy of the medical certificate for your wife, stating the nature and date of her illness. 5. A written note from her doctor advising against the trip. Once I receive these documents, I can process your claim. Additionally, I'd like to let you know that we offer a rescheduling option. If you choose to reschedule your trip instead of canceling, the insurance company could cover up to 30% of the costs. Would you be interested in exploring this option?

Thank you for providing these documents. I have reviewed them, and I see you have provided the booking confirmations, cancellation proofs, and proofs of payment. To finalize your claim, I still need the medical documents for your wife: 1. An initial medical certificate specifying the date and nature of her sickness. 2. A written note from her medical practitioner advising against the trip. Please provide these documents so I can complete the assessment of your claim. Just as a reminder, you still have the option to reschedule your trip, which could save you up to 30% of the costs. Let me know if you'd like to consider this.

Thank you for providing the medical certificate. I have now received all the necessary documents to process your claim. I am pleased to inform you that your claim has been approved. Here is a summary of the reimbursement: * **Total Trip Costs:** €941.15 * **Refunds Received from Providers:** €23.54 * **Non-refundable Amount:** €917.61 * **Deductible:** -€50.00 * **Total Reimbursement:** €867.61 The amount of €867.61 will be transferred to your Revolut account shortly. Please let me know if you have any other questions.