Conversation 5aa78981-acb7-442a-b5d5-11a6f667f463

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Conversation 5aa78981-acb7-442a-b5d5-11a6f667f463

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Nov 20 17:24
Completed: Nov 20 17:41

👤 User

17:24:17

i want to cancel my trip as my wife got sick

🧠 Supervisor

17:24:3417 sec

I am very sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To proceed, I will need you to provide the following documents: 1. The original booking confirmations for your trip (flights, hotels, etc.). 2. Proof that you have cancelled the bookings with your travel providers. 3. Confirmation from the travel providers detailing any refunds issued or non-refundable charges. 4. A medical certificate from your wife's doctor stating the nature of the sickness. 5. A written note from the doctor advising against her travelling.

17 seconds