I am sorry to hear that your wife is sick. I can help you with your claim. To proceed, I need to ask you a few questions. Has a doctor advised you to cancel the trip? Also, could you please tell me the start date of your trip and whether you have already notified your travel provider(s) of the cancellation?

Thank you for confirming. I will need a couple of documents to process your claim. Could you please provide the medical certificate specifying the nature of your wife's sickness, and the written note from the doctor advising against the trip? I will also need the original booking invoice and the cancellation confirmation from your travel provider.