I am sorry to hear about your wife's sickness. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. The original booking invoices for your trip (e.g., flights, hotels). 2. Proof of cancellation from your travel providers, detailing any non-refundable charges and any refunds you have received. 3. A medical certificate specifying the date and nature of your wife's sickness. 4. A written note from her doctor advising against the trip.

Thank you for providing the documents. I have received the following: - Flight booking for Volotea from Malaga to Bilbao on 11 July 2025, for €149.04, with a refund of €23.54. - Hotel booking for Barceló Bilbao Nervión from 11 July to 13 July 2025, for €371.68, with a refund of €0. - Hotel booking for Abba San Sebastián Hotel from 13 July to 14 July 2025, for €250.09, with a refund of €0. - Flight booking for Vueling from Bilbao to Malaga on 14 July 2025, for €170.34, with a refund of €0. - A medical note from Dr. Teresa Perez Reyes. Based on your policy, your total refundable amount is €867.61. Here is the breakdown of the calculation: - Total non-refundable costs: €917.61 (€125.50 for Volotea + €371.68 for Barceló Hotel + €250.09 for Abba Hotel + €170.34 for Vueling) - Less deductible: €50.00 - Total reimbursement: €867.61 Before we proceed with the cancellation and refund, would you like to consider rescheduling your trip? We can cover up to 30% of the rescheduling costs, which might be a beneficial alternative for you.