I'm sorry to hear that your wife is unwell. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. Your original trip booking invoices (for flights, hotels, etc.). 2. Proof of cancellation from your travel providers, detailing any non-refundable charges. 3. Proof of any refund you have already received from the providers. 4. An initial medical certificate for your wife that specifies the nature and date of the sickness. 5. A written note from your wife's medical practitioner advising against the trip.

Thank you for providing the necessary documents. I have received the following: - Hotel booking and cancellation for Barceló Bilbao Nervión for the dates 11-13 July 2025, for which you paid €371.68 with a refund of €0. - Hotel booking and cancellation for abba San Sebastián Hotel for the dates 13-14 July 2025, for which you paid €250.09 with a refund of €0. - Flight booking and cancellation for your Volotea flight from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 with a refund of €23.54. - Flight booking and cancellation for your Vueling flight from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 with a refund of €0. - A medical note from Dra. Teresa Pérez Reyes. I can confirm I now have all the information required to process your claim. Based on your policy, your claim for trip cancellation due to a family member's sickness is covered. Here is a breakdown of your reimbursement: - Total non-refundable costs: €917.61 (€371.68 for Barceló Hotel + €250.09 for abba Hotel + €125.50 for Volotea + €170.34 for Vueling) - Less policy deductible: -€50.00 - **Total refund amount: €867.61** Before we finalize the cancellation and refund, I'd like to inform you of another option. You can choose to reschedule your trip instead. If you opt for rescheduling, the insurance company can cover up to 30% of the costs for the new arrangements, which might be a beneficial alternative. Please let me know if you would like to proceed with the €867.61 refund or if you would like to explore the rescheduling option.