I am very sorry to hear about your wife's illness. I hope she recovers quickly. I can certainly help you with the trip cancellation claim. To process your claim, please provide the following documents: 1. The original trip booking invoice(s) and any other travel documents. 2. Proof that you have requested the cancellation with your travel provider(s), along with details of any cancellation charges and any refund you are due to receive. 3. An initial medical certificate detailing the nature and onset date of your wife's sickness. 4. A written note from her medical practitioner advising against her travelling. Once I have these documents, I can proceed with your claim. Before we finalize the cancellation, I'd like to offer an alternative. You could opt to reschedule your trip. Our policy can cover up to 30% of the costs associated with rescheduling. Would you be interested in this option, or would you prefer to proceed with the cancellation?

Thank you for providing these documents and for confirming you wish to proceed with the cancellation. I have reviewed the booking and cancellation confirmations. To complete your claim under 'Trip Cancellation for a listed reason' due to your wife's sickness, I still need the medical documentation we discussed: 1. An initial medical certificate specifying the date and nature of your wife's sickness. 2. A written note from her medical practitioner advising against the trip. Please note that without these documents, your claim will be processed under the 'Cancel for any reason' coverage, which reimburses 70% of the non-refundable costs. With the medical documents, you are eligible for 100% reimbursement of your non-refundable costs (less the €50 deductible). Could you please provide the outstanding medical documents?

Thank you for providing the medical certificate. I have reviewed it, and I've noticed that the document is from a gynecology clinic, but the diagnosis provided is for a ruptured eardrum. For the claim to be valid, the medical certificate must be issued by a relevant medical practitioner, such as a general practitioner or an ear, nose, and throat (ENT) specialist. Could you please provide an updated medical certificate from an appropriate specialist for your wife's condition? This is necessary to process your claim for a full reimbursement.