I understand you wish to cancel your trip due to your wife's sickness. According to your insurance policy, this may be a covered reason under "Trip Cancellation - listed reasons".

To proceed with your claim for trip cancellation due to your wife's sickness, please provide the following documents: 1. **Medical Certificates:** * An initial medical certificate specifying the date and nature of your wife's sickness. * A written note from her medical practitioner advising against her trip. 2. **Trip and Payment Details:** * Original receipt from the retailer for the trip booking/ticket. * Your original trip booking invoice(s) and travel documents showing the dates and times of travel. * Proof that you purchased the booking/ticket on your Revolut account while on an Ultra Plan (or within 1 day prior to upgrade, or while on Metal Plan). * Original bills or invoices you are asked to pay (for the trip). * Proof that you requested cancellation to the retailer (e.g., airline, hotel) as soon as possible after learning of the sickness, and details of all cancellation charges incurred or non-refundable fees by the retailer. * Proof of any refund received from the retailer or any other source. 3. **Other Insurance Information (if applicable):** * Details of any other insurance you may have that covers the same loss. Please remember to notify all your event/trip suppliers immediately and within two days of the circumstances leading to your cancellation. Failure to do so may limit your reimbursement to the amount that would have been granted if you had notified them within that timeframe. Once I receive all these documents, I will review them and proceed with the claim calculation. Would you also like to explore the option of rescheduling your trip instead of canceling? Rescheduling could potentially save you up to 30 percent, which would be covered by the insurance company.

Thank you for providing the documents. I have reviewed them: * **Volotea Flight Confirmation (Malaga to Bilbao, July 11, 2025):** Confirms a flight for Mark and Leny Chemaly, paid €149.04. * **Revolut Statement (Volotea, June 4, 2025):** Shows a payment of €149.04 to Volotea. * **Volotea Cancellation Confirmation (July 10, 2025):** Confirms a refund of €23.54 for airport taxes for flight O75HVS. * **Vueling Flight Confirmation (Bilbao to Malaga, July 14, 2025):** Confirms a flight for Mark Chemaly + infant and Leny Chemaly, paid €170.34. * **Revolut Statement (Vueling, June 4, 2025):** Shows a payment of €170.34 to Vueling. * **Vueling Certificate (July 22, 2025):** Certifies Leny Chemaly and Mark Chemaly did not travel on flight VY2613. * **Barceló Bilbao Nervión Hotel Confirmation (July 11-13, 2025):** Confirms a hotel booking for Mark Chemaly, paid €371.68. * **Revolut Statement (Revolut Travel*London, June 4, 2025):** Shows a payment of €371.68 for the Barceló Bilbao Nervión hotel. * **Barceló Bilbao Nervión Cancellation Confirmation (July 9, 2025):** Confirms cancellation with €0 refunded. * **Abba San Sebastián Hotel Confirmation (July 13-14, 2025):** Confirms a hotel booking for Mark Chemaly, paid €250.09. * **Revolut Statement (Abba San Sebastian Hot, June 16, 2025):** Shows a payment of €250.09 to Abba San Sebastian Hotel. * **Abba San Sebastián Hotel Cancellation Confirmation (July 10, 2025):** Confirms cancellation with €0 refunded. To finalize your claim, I still require the following: 1. **Medical Certificates for your wife's sickness:** * An initial medical certificate specifying the date and nature of the sickness. * A written note from her medical practitioner advising against her trip. 2. **Completed Claim Form.** (This is a general policy requirement). 3. **Proof of airport tax refund from Vueling** for the flight from Bilbao to Malaga on July 14, 2025. While Vueling confirmed non-travel, the policy specifies that airline airport taxes must be reimbursed by the airline. Based on the documents provided so far, here is a preliminary calculation of your potential refund: * **Volotea flight (Malaga to Bilbao):** * Amount Paid: €149.04 * Refund from Volotea: €23.54 (airport taxes) * Non-refundable amount: €125.50 * **Vueling flight (Bilbao to Malaga):** * Amount Paid: €170.34 * Refund from Vueling: €0 (Awaiting proof of airport tax refund, this amount is provisional) * Non-refundable amount: €170.34 * **Barceló Bilbao Nervión Hotel (July 11-13, 2025):** * Amount Paid: €371.68 * Refund from hotel: €0 * Non-refundable amount: €371.68 * **Abba San Sebastián Hotel (July 13-14, 2025):** * Amount Paid: €250.09 * Refund from hotel: €0 * Non-refundable amount: €250.09 **Total non-refundable amount (provisional):** €125.50 + €170.34 + €371.68 + €250.09 = **€917.61** **Deductible:** €50 **Provisional Refund Amount:** €917.61 - €50 = **€867.61** Please provide the missing medical certificates, the completed claim form, and proof of any refund received from Vueling. Once all documents are received, I will provide the final refund calculation. Would you like to explore the option of rescheduling your trip instead of canceling? Rescheduling could potentially save you up to 30 percent, which would be covered by the insurance company.

Thank you for providing the doctor's note. I have reviewed it: * **Doctor's Note (Malaga, July 11, 2025):** This note from Dr. Teresa Pérez Reyes states that Leny Chemaly is not in a condition to travel after medical treatment. This document fulfills the requirement for the initial medical certificate and the written note from a medical practitioner advising against travel. To finalize your claim, I still require the following: 1. **Completed Claim Form.** 2. **Proof of airport tax refund from Vueling** for the flight from Bilbao to Malaga on July 14, 2025. According to the policy, airline and airport taxes must be reimbursed by the airline company. Please provide documentation showing this refund from Vueling. Based on the documents provided so far, and now with the medical certificate, your claim falls under "Trip Cancellation - listed reasons," which covers 100% of non-refundable expenses, subject to a €50 deductible. Here is an updated provisional calculation: * **Volotea flight (Malaga to Bilbao, July 11, 2025):** * Amount Paid: €149.04 * Refund from Volotea: €23.54 (airport taxes) * Non-refundable amount: €149.04 - €23.54 = €125.50 * **Vueling flight (Bilbao to Malaga, July 14, 2025):** * Amount Paid: €170.34 * Refund from Vueling: €0 (Awaiting proof of airport tax refund from Vueling) * Non-refundable amount (provisional): €170.34 * **Barceló Bilbao Nervión Hotel (July 11-13, 2025):** * Amount Paid: €371.68 * Refund from hotel: €0 * Non-refundable amount: €371.68 * **Abba San Sebastián Hotel (July 13-14, 2025):** * Amount Paid: €250.09 * Refund from hotel: €0 * Non-refundable amount: €250.09 **Total non-refundable amount (provisional):** €125.50 + €170.34 + €371.68 + €250.09 = **€917.61** **Deductible:** €50 **Provisional Refund Amount:** €917.61 - €50 = **€867.61** Once I receive the completed claim form and the proof of the Vueling airport tax refund, I can finalize the claim amount. Would you also like to explore the option of rescheduling your trip instead of canceling? Rescheduling could potentially save you up to 30 percent, which would be covered by the insurance company.

Thank you for providing the additional documents. I have reviewed them: * **Completed Claim Form:** This form outlines the details of your claim. * **Vueling Airport Tax Refund Confirmation (July 18, 2025):** This document confirms a refund of €18.20 for airport taxes for the flight from Bilbao to Malaga on July 14, 2025. All required documents have now been received. Your claim falls under "Trip Cancellation - Listed Medical Reasons," which covers 100% of non-refundable expenses, subject to a €50 deductible. Here is the final calculation of your refund: * **Volotea flight (Malaga to Bilbao, July 11, 2025):** * Amount Paid: €149.04 * Refund from Volotea: €23.54 (airport taxes) * Non-refundable amount: €149.04 - €23.54 = €125.50 * **Vueling flight (Bilbao to Malaga, July 14, 2025):** * Amount Paid: €170.34 * Refund from Vueling: €18.20 (airport taxes) * Non-refundable amount: €170.34 - €18.20 = €152.14 * **Barceló Bilbao Nervión Hotel (July 11-13, 2025):** * Amount Paid: €371.68 * Refund from hotel: €0 * Non-refundable amount: €371.68 * **Abba San Sebastián Hotel (July 13-14, 2025):** * Amount Paid: €250.09 * Refund from hotel: €0 * Non-refundable amount: €250.09 **Total non-refundable amount:** €125.50 + €152.14 + €371.68 + €250.09 = **€899.41** **Deductible:** €50 **Your total refund amount will be: €899.41 - €50 = €849.41.** Before I finalize the process, would you like to opt-in for a rescheduling instead of a cancellation? That way you can benefit by saving up to 30 percent that would be covered by the insurance company.