I am sorry to hear that your wife is sick. I will be your claim specialist handling your case directly here. To process your trip cancellation claim, please provide the following documents: 1. Proof that you purchased the booking on your Revolut account. 2. Your original trip booking invoices and travel documents showing the dates and times of travel. 3. Proof that you requested the cancellation from the retailer, along with details of any cancellation charges or non-refundable fees. 4. An initial medical certificate specifying the date and nature of the sickness. 5. If your wife was your trip companion, a written note from the medical practitioner advising against the trip. If she was not traveling with you, the medical note must state that her life is threatened or she requires hospitalization. Once you upload all these documents, I will calculate your refund. Under the 'Trip Cancellation - Listed Reasons' coverage, you will be refunded 100 percent of the outstanding remaining amount minus a 50 EUR deductible. I will provide a full calculation breakdown once I have the exact figures from your documents.

Hello, I will be the claim specialist handling your case. I'm sorry to hear that your wife is sick. Here is a summary of the documents received: 1. Revolut EUR Statement: Payment of €149.04 to Volotea. 2. Volotea Email: Flight cancellation confirmation with €23.54 refunded. 3. Revolut EUR Statement: Payment of €371.68 to Revolut Travel*London. 4. Vueling Certificate: Confirmation that Mark Chemaly did not travel. 5. abba San Sebastián Hotel Email: Cancellation noted as non-refundable. 6. Hotel stay: 13 Jul 2025 to 14 Jul 2025, abba San Sebastián Hotel, amount paid: €250.09, amount refunded: €0.00. 7. Flight: 14 Jul 2025, origin Bilbao to destination Malaga, amount paid: €170.34, amount refunded: €0.00. 8. Revolut EUR Statement: Payment of €250.09 to Abba San Sebastian Hot. 9. Barceló Bilbao Nervión Email: Cancellation with €0.00 refunded. 10. Hotel stay: 11 Jul 2025 to 13 Jul 2025, Barceló Bilbao Nervión, amount paid: €371.68, amount refunded: €0.00. 11. Vueling Certificate: Confirmation that Leny Chemaly did not travel. 12. Flight: 11 Jul 2025, origin Malaga to destination Bilbao, amount paid: €149.04, amount refunded: €23.54. 13. Gmail Email: Cancellation request sent to Vueling. 14. abba San Sebastián Hotel Email: Successful cancellation confirmation. To ensure we have all the documents requested by the insurance policy, please upload the following: - An initial medical certificate specifying the date and nature of your wife's sickness. - A written note from the medical practitioner advising against the trip. Here is the breakdown of your expected refund calculation: - Volotea Flight: €149.04 paid - €23.54 refunded = €125.50 - Barceló Bilbao Nervión Hotel: €371.68 paid - €0.00 refunded = €371.68 - abba San Sebastián Hotel: €250.09 paid - €0.00 refunded = €250.09 - Vueling Flight: €170.34 paid - €0.00 refunded = €170.34 - Total Non-Refundable Expenses: €917.61 - Deductible: -€50.00 - Total Refund Amount: €867.61 After receiving all your user's documents for the first time, I would like to ask: do you opt-in for a rescheduling instead of a cancelation? That way you can benefit by saving up to 30 percent that would be covered by the insurance company. Please provide the missing medical documents here so we can proceed with your claim.

Thank you for uploading the additional document. Here is a summary of the document received: - Doctor's note: Dra. Teresa Pérez Reyes. Now that I have received ALL your documents for the first time, I would like to ask: do you opt-in for a rescheduling instead of a cancellation? That way you can benefit by saving up to 30 percent that would be covered by the insurance company. As promised, here is the breakdown of your refund calculation should you choose to proceed with the cancellation: - Volotea Flight: €149.04 paid - €23.54 refunded = €125.50 - Barceló Bilbao Nervión Hotel: €371.68 paid - €0.00 refunded = €371.68 - abba San Sebastián Hotel: €250.09 paid - €0.00 refunded = €250.09 - Vueling Flight: €170.34 paid - €0.00 refunded = €170.34 - Total Non-Refundable Expenses: €917.61 - Deductible: -€50.00 - Total Refund Amount: €867.61 Please let me know your decision regarding the rescheduling.