Hello! I am your insurance claim specialist. I will be handling your claim based on the Revolut Everyday Protection Insurance policy for Plus, Premium, Metal, and Ultra account holders. This policy covers Purchase Protection, Refund Protection, and Ticket Cancellation. Please let me know which of these you would like to claim for and tell me a bit about what happened.

I understand. I’m sorry to hear that your bed arrived damaged. This seems to fall under our Purchase Protection policy. According to the policy, coverage applies if the item is accidentally damaged to the point of being inoperable. It's important to note that cosmetic damage that doesn't affect the bed's functionality isn't covered. Could you please describe the scratches and confirm if they make the bed unusable? For me to proceed with your claim, I will need the following documents: * Proof that you purchased the bed on your Revolut account. * The original receipt from the retailer. Please upload these documents when you're ready.

Thank you for clarifying. Since the damage prevents the bed from functioning correctly, it does fall under the Purchase Protection policy. To move forward, could you please tell me the date the bed was delivered? I will also need you to provide the documents I mentioned earlier: * Proof of purchase on your Revolut account. * The receipt from the retailer. Please upload them here when you are ready.

Thank you for providing the documents. I've reviewed them and can confirm the following: * The purchase of the bed from Kasual Home for €1,354.00 on January 9, 2025, is visible on your Revolut statement. * The delivery date of September 18, 2025, is within the 365-day coverage period. Your claim is covered under the Purchase Protection policy. According to the terms, reimbursement is for the cost of repair or replacement, whichever is lower. The policy also includes a depreciation of 5% per month, starting 90 days after the purchase date. This means the maximum amount we can cover for your claim is €1,015.50. To proceed, please provide a cost estimate for the repair from a qualified professional. If the bed cannot be repaired, please provide a written statement from the seller confirming this.

Thank you for providing this. However, for the claim to be processed, I need an official cost estimate document from a qualified professional or a registered business. The document you've sent is a plain text statement and unfortunately, it cannot be accepted as official proof. A valid repair estimate should be on a company letterhead and include: * The name and contact details of the repair professional or business. * A detailed breakdown of the repair costs, separating labor and parts. * The date the estimate was provided. Please obtain an official document with these details so we can proceed with your claim.

Thank you for providing the official repair estimate from BedFix Solutions S.L. The quoted repair cost is €2,000. As the repair cost is higher than the depreciated value of the bed, which we calculated to be €1,015.50, your claim is approved for a replacement reimbursement. We will therefore proceed with a payment of €1,015.50. As a final step, you will need to send us the damaged bed. Your policy covers shipping costs up to €50. Please arrange for the shipping and provide us with the receipt. Once we receive the damaged bed and the shipping receipt, we will process the payment of €1,015.50 plus the shipping costs (up to the covered limit) to your Revolut account. Please send the item to the following address: Qover S.A. Rue du Commerce 31, 1000 Brussels Belgium

You're welcome! We'll be in touch once we receive the damaged bed and the shipping receipt to finalize your payment. Have a great day!