I'm sorry to hear that your wife is unwell. I hope she has a speedy recovery. I can confirm that trip cancellation due to the sickness of a trip companion is covered under your policy. To process your claim, please provide me with the following documents: * The original booking invoice for your trip. * Proof that you purchased the trip using your Revolut account. * A cancellation confirmation from your travel provider, detailing any non-refundable charges and any refund you have received. * An initial medical certificate for your wife, specifying the nature of the sickness and when it was diagnosed. * A written note from her medical practitioner advising against the trip. Once you have uploaded these documents, I can proceed with evaluating your claim. Also, before we finalize the cancellation, I'd like to let you know about an alternative. You can opt to reschedule your trip instead. If you choose this option, the insurance company can cover up to 30 percent of the costs, which might be a beneficial alternative to outright cancellation. Would you be interested in considering this option?

Thank you for providing these documents and for confirming that you do not wish to reschedule. I have reviewed the booking and cancellation confirmations you've sent. To complete your claim, I still need the medical documentation that supports the reason for the cancellation. Please provide the following two items: * An initial medical certificate for your wife, which should specify the nature of her sickness and the date of diagnosis. * A written note from your wife's medical practitioner advising against her travelling. Once I have received these documents, I will have everything I need to process your claim.

Thank you for providing the medical certificate. I have now received all the necessary documents to proceed with your claim. I will review your submission and get back to you shortly with an update on the outcome. Thank you for your patience.

Thank you for your patience. I have now completed the assessment of your claim. Based on the documents you have provided, your claim for trip cancellation due to your wife's illness has been approved. Please find a detailed breakdown of your compensation below: **Total Trip Costs:** * Vueling Flights: €170.34 * Volotea Flights: €149.04 * Barceló Bilbao Nervión Hotel: €371.68 * Abba San Sebastián Hotel: €250.09 * **Total Expenses:** €941.15 **Refunds Received:** * Volotea (Airport Taxes): €23.54 * **Total Non-Refundable Costs:** €917.61 **Compensation Calculation:** * Total Covered Amount: €917.61 * Policy Deductible: -€50.00 * **Final Compensation:** €867.61 The compensation amount of €867.61 will be transferred to your Revolut account. Please allow a few business days for the payment to be processed.