I am sorry to hear that your wife is unwell. I can certainly help you with your trip cancellation claim. To proceed, I will need the following documents: 1. The original booking confirmation for your trip. 2. Proof that you requested to cancel the trip with your travel provider(s), along with details of any non-refundable charges. 3. A medical certificate from your wife's doctor specifying the nature of the sickness. 4. A written note from the medical practitioner advising against the trip.

Thank you for providing all the necessary documents. I have received the following: - Flight booking for Volotea from Malaga to Bilbao on 11 July 2025 for €149.04, with a refund of €23.54. - Flight booking for Vueling from Bilbao to Malaga on 14 July 2025 for €170.34, with a refund of €0. - Hotel booking for Barceló Bilbao Nervión from 11 July to 13 July 2025 for €371.68, with a refund of €0. - Hotel booking for abba San Sebastián Hotel from 13 July to 14 July 2025 for €250.09, with a refund of €0. - A medical note from Dr. Teresa Perez Reyes. Based on your policy for cancellation due to a listed reason, here is the breakdown of your refund: - Total Trip Cost: €941.15 - Less Refunds from providers: €23.54 - Total Non-Refundable Costs: €917.61 - Less Policy Deductible: €50.00 **Total Refundable Amount: €867.61** As you have submitted all your documents, I can now process your claim. Before I proceed with the cancellation and refund, would you like to consider rescheduling your trip instead? Our rescheduling option could save you up to 30% on your new booking, with the cost difference covered by us. Please let me know if you'd prefer to reschedule or proceed with the cancellation.