I'm sorry to hear that your wife is unwell. I can certainly help you with your trip cancellation claim. To proceed, I will need the following documents: * Your original trip booking invoices and travel documents (for flights, hotels, etc.). * Proof that you requested the cancellation with your travel providers, along with details of any non-refundable charges and any refunds you have received. * An initial medical certificate for your wife, stating the nature of the sickness. * A written note from her doctor advising against the trip. Please upload these documents, and I will process your claim.

Thank you for providing the necessary documents. I have received everything I need to process your claim. Here is a summary of the documents received: - Hotel stay at Barceló Bilbao Nervión from 11 July to 13 July 2025, for which you paid €371.68 and were not refunded. - Hotel stay at abba San Sebastián Hotel from 13 July to 14 July 2025, for which you paid €250.09 and were not refunded. - Flight from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. - Flight from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and were not refunded. - A doctor's note from Dr. Teresa Pérez Reyes. Before we proceed with the cancellation, would you be interested in rescheduling your trip instead? By opting for rescheduling, we can cover up to 30% of the costs for your new travel arrangements, which could be a significant saving. If you prefer to cancel, your total refund will be calculated as follows: - Total non-refundable costs: €917.61 (€371.68 for Barceló Hotel + €250.09 for abba Hotel + €125.50 for Volotea flight + €170.34 for Vueling flight) - Policy deductible: €50.00 - Total refund: €867.61 Please let me know how you would like to proceed.