I am sorry to hear about your wife. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. The original booking invoices for your trip (flights, hotels, etc.). 2. Proof that you have requested to cancel the booking with your travel providers. 3. Confirmation from the travel providers of any refunds issued. 4. A medical certificate for your wife, which should include the date and nature of the illness. 5. A written note from her doctor advising against the trip.

Thank you for providing the documents. I have received and reviewed them. Here is a summary of the documents received: - Vueling flight from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and were refunded €0. - Volotea flight from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. - Hotel stay at Barceló Bilbao Nervión from 11 July 2025 to 13 July 2025, for which you paid €371.68 and were refunded €0. - Hotel stay at abba San Sebastián Hotel from 13 July 2025 to 14 July 2025, for which you paid €250.09 and were refunded €0. - A doctor's note from Dr. Teresa Perez Reyes. Now that I have all the necessary documents, I would like to ask if you would prefer to reschedule your trip instead of canceling it. If you choose to reschedule, our insurance can cover up to 30% of the costs, which could be a significant saving for you.

Alright, I will proceed with the cancellation and process your claim for a refund. I will let you know once there is an update on your claim.