Conversation 7e435c11-b1ea-4a0a-9017-685a19b59870
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Conversation 7e435c11-b1ea-4a0a-9017-685a19b59870
š¤ User
i want to cancel my trip as my wife got sick
š§ Supervisor
I am sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. The original booking invoices for your trip (e.g., flights, hotels). 2. Proof that you have requested the cancellation with your travel providers. 3. A confirmation from the travel providers detailing any non-refundable charges and any refund you have received. 4. A medical certificate from your wife's doctor advising against the trip.
š¤ User
sure her you go with all the documents.
š§ Supervisor
Thank you for providing the documents. I have received the following: - Flight booking from Malaga to Bilbao on 11 July 2025 for ā¬149.04, with a refund of ā¬23.54. - Hotel booking at BarcelĆ³ Bilbao NerviĆ³n from 11 July to 13 July 2025 for ā¬371.68, with a refund of ā¬0. - Hotel booking at abba San SebastiĆ”n Hotel from 13 July to 14 July 2025 for ā¬250.09, with a refund of ā¬0. - Flight booking from Bilbao to Malaga on 14 July 2025 for ā¬170.34, with a refund of ā¬0. Based on these documents, here is a breakdown of your reimbursement: - Total Trip Cost: ā¬941.15 - Refunds from providers: -ā¬23.54 - Non-refundable amount: ā¬917.61 - Policy deductible: -ā¬50.00 - **Total reimbursement: ā¬867.61** Before we finalize the cancellation, would you like to opt-in for rescheduling your trip? By rescheduling, the insurance company can cover up to 30% of the costs for the new arrangements, which might be a better option for you. To complete your claim, please also provide the medical certificate from your wife's doctor.
š¤ User
here is the doctos note. and i do not want to reschedule, I want to cancel.
š§ Supervisor
Thank you for providing the medical note from Dr. Teresa PĆ©rez Reyes. I have now received all the necessary documents to process your claim. Here is the final confirmation of your reimbursement: - Total Trip Cost: ā¬941.15 - Refunds from providers: -ā¬23.54 - Non-refundable amount: ā¬917.61 - Policy deductible: -ā¬50.00 - **Total reimbursement: ā¬867.61** We will now proceed with the payment. The amount of ā¬867.61 will be transferred to your Revolut account. You can expect to receive the funds within the next 5-7 business days. Please let me know if you have any other questions.