I am sorry to hear about your wife's illness. I can certainly help you process this claim. Based on the Revolut Ultra Plan policy, if you cancel because a family member or trip companion is sick, you may be eligible for a refund under 'Trip Cancellation for Reason' (100% minus a €50 deductible) or 'Cancellation for Any Reason' (70% refund). To evaluate your claim, I need you to provide the following documents: 1. **Proof of purchase**: A screenshot or statement showing the trip was paid for using your Revolut account while on the Ultra or Metal plan. 2. **Original Booking Invoice**: A document from the airline, hotel, or travel agent showing the dates, destination, and the total amount paid. 3. **Cancellation Confirmation & Refund Proof**: An official statement from your travel providers (airline, hotel, etc.) confirming the cancellation and showing the specific amount refunded to you (or confirming if no refund was provided). 4. **Doctor's Note**: A certificate from a medical practitioner. If your wife is your trip companion, the note should advise against travel. If she is not traveling with you, the note must confirm if the sickness is life-threatening or requires hospitalization to qualify for the 100% refund tier. Please note that you must notify your travel suppliers within **2 days** of the circumstances leading to the cancellation to ensure you receive the maximum coverage for any non-refundable costs.

Thank you for providing those documents. Here is a summary of what I have received: - Revolut Statement: Payment of €149.04 to Volotea on June 4, 2025. - Vueling Certificate: Flight BIO to AGP on July 14, 2025, for Leny Chemaly; €0.00 refunded. - abba San Sebastián Hotel Booking: Stay from July 13 to July 14, 2025; €250.09 paid. - Vueling Booking: Flight BIO to AGP on July 14, 2025; €170.34 paid. - abba San Sebastián Hotel Cancellation: Confirmation of cancellation for the stay on July 13, 2025. - Revolut Statement: Payment of €371.68 to Revolut Travel for the Barceló stay on June 4, 2025. - Revolut Statement: Payment of €250.09 to abba San Sebastián on June 16, 2025. - Volotea Booking: Flight AGP to BIO on July 11, 2025; €149.04 paid. - Vueling Booking: Detailed confirmation for flight BIO to AGP on July 14, 2025. - Barceló Bilbao Nervión Cancellation: Stay from July 11 to July 13, 2025; €371.68 paid and €0.00 refunded. - Barceló Bilbao Nervión Booking: Stay from July 11 to July 13, 2025; €371.68 paid. - Revolut Statement: Payment of €170.34 to Vueling on June 4, 2025. - abba San Sebastián Email: Confirmation of €0.00 refunded for the stay from July 13 to July 14, 2025. - Volotea Email: Confirmation of €23.54 refunded for the July 11 flight from AGP to BIO. - Vueling Certificate: Flight BIO to AGP on July 14, 2025, for Mark Chemaly; €0.00 refunded. To proceed with your claim for a 100% refund under 'Trip Cancellation for Reason,' please provide a medical certificate from a doctor. Without this, the claim will be processed as a 'Cancellation for Any Reason,' which covers 70% of the non-refundable costs. Would you like to opt-in for a rescheduling instead of a cancellation? By doing so, you can benefit by saving up to 30 percent that would otherwise be covered by the insurance company. **Refund Calculation Breakdown:** - Total Amount Paid: €941.15 (€149.04 + €170.34 + €371.68 + €250.09) - Total Amount Refunded by Providers: €23.54 - Total Non-Refundable Balance: €917.61 **Estimated Refund:** - If medical certificate is provided (CFR): **€867.61** (100% of balance minus €50.00 deductible) - If no medical certificate is provided (CFAR): **€642.33** (70% of non-refundable balance)

Thank you for the document. Here is the summary: - Doctor note: Dra. Teresa Pérez Reyes. Now that I have received all your documents for the first time, would you like to opt-in for a rescheduling instead of a cancellation? This way you can benefit by saving up to 30 percent that would be covered by the insurance company. Based on the medical certificate provided, your claim is eligible for 100% reimbursement of your non-refundable expenses under the 'Trip Cancellation for Reason' coverage, minus the €50 deductible. Refund Calculation Breakdown: - Volotea Flight (July 11, Malaga to Bilbao): €149.04 paid, €23.54 refunded. (Non-refundable: €125.50) - Vueling Flight (July 14, Bilbao to Malaga): €170.34 paid, €0.00 refunded. (Non-refundable: €170.34) - Barceló Bilbao Nervión (July 11 to July 13): €371.68 paid, €0.00 refunded. (Non-refundable: €371.68) - abba San Sebastián Hotel (July 13 to July 14): €250.09 paid, €0.00 refunded. (Non-refundable: €250.09) - Total Non-Refundable Amount: €917.61. - Policy Deductible: -€50.00. Total Refund Amount: €867.61.