I am sorry to hear about your wife's sickness. I can help you with your claim. To proceed, please provide the following documents: - Your original trip booking invoice(s) and travel documents. - Proof that you requested the cancellation to the retailer, along with details of any refund received. - An initial medical certificate for your wife, specifying the date and nature of the sickness. - A written note from her medical practitioner advising against the trip.

Thank you for providing the documents. I have received the following: - Hotel booking for abba San Sebastián Hotel from 13 July 2025 to 14 July 2025, for which you paid €250.09 and were refunded €0. - Hotel booking for Barceló Bilbao Nervión from 11 July 2025 to 13 July 2025, for which you paid €371.68 and were refunded €0. - Flight booking with Volotea from Malaga to Bilbao on 11 July 2025, for which you paid €149.04 and were refunded €23.54. - Flight booking with Vueling from Bilbao to Malaga on 14 July 2025, for which you paid €170.34 and were refunded €0. - Confirmation of cancellation for the Vueling flight. To finalize your claim, please provide the medical documents for your wife: a medical certificate specifying the nature of the sickness and a note from her doctor advising against the trip. Here is a breakdown of your potential refund, pending receipt of the medical documents: Total Trip Costs: €941.15 (Flights: €319.38 + Hotels: €621.77) Less Refunds Received: -€23.54 (From Volotea) Total Non-Refundable Costs: €917.61 Less Policy Deductible: -€50.00 Total Refundable Amount: €867.61 Before we proceed with the cancellation, would you like to consider rescheduling your trip instead? Our policy can cover up to 30% of the associated costs, which may be a better option for you.

Thank you for providing the medical note from Dr. Teresa Pérez Reyes. I now have all the necessary documents to finalize your claim. Your claim for trip cancellation has been approved. Here is a final breakdown of your refund: Total Trip Costs: €941.15 (Flights: €319.38 + Hotels: €621.77) Less Refunds Received: -€23.54 (From Volotea) Total Non-Refundable Costs: €917.61 Less Policy Deductible: -€50.00 Total Refund: €867.61 We will now process the payment. The amount of €867.61 will be transferred to your Revolut account. You will be notified once the transaction is complete.