I am sorry to hear that your wife is unwell. I can certainly help you with your claim. Based on the policy for cancellation due to sickness of a family member, I will need the following documents to proceed: 1. An initial medical certificate for your wife that specifies the date and nature of her sickness. 2. A written note from her medical practitioner advising against the trip. 3. The original booking invoice(s) for the trip. 4. Proof that you have requested to cancel the booking with your travel provider. 5. A document from the travel provider showing any refund you have received or the non-refundable charges. Before we proceed with a cancellation, would you be interested in opting for rescheduling your trip instead? The insurance company can cover up to 30% of the costs, which could be a beneficial alternative. Please provide the documents when you can, and let me know if you would like to explore the rescheduling option.

Thank you for providing these documents. I have received the booking confirmations, bank statements, and cancellation details from the travel providers. To complete your claim for trip cancellation due to your wife's sickness, I still need the two medical documents I previously mentioned: 1. An initial medical certificate for your wife that specifies the date and nature of her sickness. 2. A written note from her medical practitioner advising against the trip. Once I have received these, I will be able to finalize your claim. Please provide them at your earliest convenience.

Thank you for providing the medical certificate. I have now received all the necessary documents to process your claim. I am very sorry for your loss. After reviewing all the information, I can confirm that your claim has been approved under the 'Trip Cancellation - Listed Reasons' coverage. Here is a summary of your reimbursement: **Trip Expenses:** * **Volotea Flight:** €149.04 * **Vueling Flight:** €170.34 * **Barceló Bilbao Nervión Hotel:** €371.68 * **Abba San Sebastián Hotel:** €250.09 **Total Trip Cost:** €941.15 **Calculation:** * **Total Non-Refundable Costs:** €917.61 (€941.15 total cost - €23.54 Volotea refund) * **Policy Deductible:** -€50.00 **Total Reimbursement:** €867.61 The amount of €867.61 will be transferred to your Revolut account. Please let me know if you have any other questions.