Conversation 835cef24-85c1-4059-af27-e5f1da2e65d5

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Conversation 835cef24-85c1-4059-af27-e5f1da2e65d5

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Apr 15 07:33
Completed: Apr 15 07:34

👤 User

07:33:11

my wife is sick I want to cancel my trip

🧠 Supervisor

07:33:208 sec

I'm sorry to hear your wife is sick. To process your trip cancellation claim due to your wife's serious sickness, please provide the following documents: 1. Proof that you purchased the booking/ticket on your Revolut account while being on an Ultra Plan. 2. The original receipt from the retailer for the booking. 3. Your original trip booking invoice(s) and travel documents showing the dates and times of travel. 4. Proof that you requested the booking/ticket cancellation to the retailer, along with details of all cancellation charges incurred or non-refundable fees. 5. An initial medical certificate specifying the date and nature of your wife's sickness. 6. A written note from her medical practitioner advising against your trip. 7. Proof of any refund you have already received from the retailer. 8. A completed claim form. Once I receive all the necessary documents, I will proceed with evaluating your claim.

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