Thank you for providing the Revolut Ultra Plan Trip/Event Cancellation Insurance policy document. To process your claim for trip cancellation due to your wife's sickness, I will need the following documents: 1. **Original trip booking invoice(s)** and **travel documents** showing the dates and times of travel. 2. **Proof that you purchased the booking/ticket on your Revolut account** (while on an Ultra Plan, or within 1 day prior to upgrade to Ultra, or while on Metal Plan). 3. **Proof that you requested the booking/ticket cancellation to the retailer** and **details of all cancellation charges incurred / non-refundable fees** by the retailer. 4. **Proof of any refund received** from the retailer. 5. **An initial medical certificate** for your wife, specifying the date and nature of the sickness. 6. **A written note from your wife's medical practitioner** advising against the trip. 7. **Details of any other insurance** that may cover the same loss. Please provide these documents so I can proceed with evaluating your claim.

Thank you for providing the documents. Here is a summary: - **Vueling Airlines Certificate (Mark Chemaly):** Certifies Mark Chemaly did not travel on flight VY2613 from Bilbao (BIO) to Malaga (AGP) on 2025-07-14. - **Vueling Airlines Certificate (Leny Chemaly):** Certifies Leny Chemaly did not travel on flight VY2613 from Bilbao (BIO) to Malaga (AGP) on 2025-07-14. - **Abba San Sebastián Hotel Cancellation Confirmation:** Confirms cancellation of a non-refundable booking for the Abba San Sebastián Hotel for July 13-14, 2025, with €250.09 paid and €0 refunded by the hotel. - **Barceló Bilbao Nervión Booking Confirmation:** Confirms a booking for Barceló Bilbao Nervión for July 11-13, 2025, with a total amount of €371.68 paid. - **Revolut EUR Statement (June 16, 2025):** Shows a €250.09 payment to Abba San Sebastian Hot on June 16, 2025. - **Revolut EUR Statement (June 4, 2025):** Shows a €371.68 payment to Revolut Travel*London (Barceló Bilbao Nervión) on June 4, 2025. - **Volotea Cancellation Refund Confirmation:** Confirms a refund of €23.54 for airport taxes for a flight from Malaga to Bilbao on July 11, 2025, with an original payment of €149.04. The remaining €125.50 is non-refundable by Volotea. - **Volotea Booking Confirmation:** Confirms a booking for Mark Chemaly and Leny Chemaly for a flight from Malaga (AGP) to Bilbao (BIO) on July 11, 2025, with €149.04 paid. - **Vueling Airport Tax Refund Confirmation:** Confirms a refund of €18.20 for airport taxes for a flight from Bilbao (BIO) to Malaga (AGP) on July 14, 2025, with an original payment of €170.34. The remaining €152.14 is non-refundable by Vueling. - **Barceló Bilbao Nervión Cancellation Confirmation:** Confirms cancellation of a booking for Barceló Bilbao Nervión for July 11-13, 2025, with €371.68 paid and €0 refunded by the hotel. - **Revolut EUR Statement (June 4, 2025 - Volotea):** Shows a €149.04 payment to Volotea on June 4, 2025. - **Revolut EUR Statement (June 4, 2025 - Vueling):** Shows a €170.34 payment to Vueling on June 4, 2025. To proceed with your claim for trip cancellation due to your wife's sickness, I still require the following: 1. **An initial medical certificate for your wife, specifying the date and nature of the sickness.** 2. **A written note from your wife's medical practitioner advising against the trip.** 3. **Details of any other insurance you may have that may cover the same loss.** Please provide these remaining documents.

Thank you for providing the document. Here is an updated summary: - **Medical Certificate:** A medical certificate from Dra. Teresa Pérez Reyes, dated July 11, 2025, stating Leny Chemaly is not in a condition to travel after medical treatment. - **Vueling Airlines Certificate (Mark Chemaly):** Certifies Mark Chemaly did not travel on flight VY2613 from Bilbao (BIO) to Malaga (AGP) on 2025-07-14. - **Vueling Airlines Certificate (Leny Chemaly):** Certifies Leny Chemaly did not travel on flight VY2613 from Bilbao (BIO) to Malaga (AGP) on 2025-07-14. - **Abba San Sebastián Hotel Cancellation Confirmation:** Confirms cancellation of a non-refundable booking for the Abba San Sebastián Hotel for July 13-14, 2025, with €250.09 paid and €0 refunded by the hotel. - **Barceló Bilbao Nervión Booking Confirmation:** Confirms a booking for Barceló Bilbao Nervión for July 11-13, 2025, with a total amount of €371.68 paid. - **Revolut EUR Statement (June 16, 2025):** Shows a €250.09 payment to Abba San Sebastian Hot on June 16, 2025. - **Revolut EUR Statement (June 4, 2025):** Shows a €371.68 payment to Revolut Travel*London (Barceló Bilbao Nervión) on June 4, 2025. - **Volotea Cancellation Refund Confirmation:** Confirms a refund of €23.54 for airport taxes for a flight from Malaga to Bilbao on July 11, 2025, with an original payment of €149.04. The remaining €125.50 is non-refundable by Volotea. - **Volotea Booking Confirmation:** Confirms a booking for Mark Chemaly and Leny Chemaly for a flight from Malaga (AGP) to Bilbao (BIO) on July 11, 2025, with €149.04 paid. - **Vueling Airport Tax Refund Confirmation:** Confirms a refund of €18.20 for airport taxes for a flight from Bilbao (BIO) to Malaga (AGP) on July 14, 2025, with an original payment of €170.34. The remaining €152.14 is non-refundable by Vueling. - **Barceló Bilbao Nervión Cancellation Confirmation:** Confirms cancellation of a booking for Barceló Bilbao Nervión for July 11-13, 2025, with €371.68 paid and €0 refunded by the hotel. - **Revolut EUR Statement (June 4, 2025 - Volotea):** Shows a €149.04 payment to Volotea on June 4, 2025. - **Revolut EUR Statement (June 4, 2025 - Vueling):** Shows a €170.34 payment to Vueling on June 4, 2025. The medical certificate and doctor's note requirements have now been met. To proceed with your claim, I still require the following: 1. **Details of any other insurance you may have that may cover the same loss.** Please provide this remaining document.

Thank you for confirming that there are no other insurance policies. All necessary documents have now been received. Before I finalize the cancellation claim, would you like to explore rescheduling your trip instead of cancelling? Opting for rescheduling could potentially save you up to 30 percent that would be covered by the insurance company. Please let me know if you would like to proceed with rescheduling or if you wish to continue with the full cancellation.

Understood. You wish to proceed with the cancellation. Based on the documents provided and the "Trip Cancellation - Listed Reasons" coverage of your Revolut Ultra Plan, your claim will be processed as follows: **Trip Components and Costs:** * **Volotea Flight (Malaga to Bilbao on July 11, 2025):** * Amount Paid: €149.04 * Amount Refunded by Volotea (airport taxes): €23.54 * Non-refundable by Volotea: €125.50 * **Barceló Bilbao Nervión Hotel (July 11-13, 2025):** * Amount Paid: €371.68 * Amount Refunded by Hotel: €0.00 * Non-refundable by Hotel: €371.68 * **Abba San Sebastián Hotel (July 13-14, 2025):** * Amount Paid: €250.09 * Amount Refunded by Hotel: €0.00 * Non-refundable by Hotel: €250.09 * **Vueling Flight (Bilbao to Malaga on July 14, 2025):** * Amount Paid: €170.34 * Amount Refunded by Vueling (airport taxes): €18.20 * Non-refundable by Vueling: €152.14 **Calculation for Reimbursement:** * Total Non-Refundable Amount from Suppliers: €125.50 + €371.68 + €250.09 + €152.14 = **€899.41** * This claim falls under "Trip Cancellation - Listed Reasons" (due to serious sickness), which provides **100%** coverage of the non-refundable amount. * Policy Deductible: **€50.00** * Maximum Benefit per claim: €5,000 (Your claim of €899.41 is within this limit). **Total Refund Amount:** €899.41 (Total non-refundable) - €50.00 (Deductible) = **€849.41** We will proceed with a reimbursement of **€849.41** to your Revolut account.