Thank you for providing the documents for your trip cancellation claim. Based on the information, it appears you and Leny Chemaly had a trip planned from July 11-14, 2025, including a Volotea flight from Malaga to Bilbao ( €149.04), a stay at Barceló Bilbao Nervión hotel ( €371.68), and a Vueling flight from Bilbao back to Malaga ( €170.34). The total cost of the trip was €691.06. You initiated the cancellations on July 9, 2025, due to Leny Chemaly's medical condition, as indicated by the medical certificate dated July 11, 2025, stating she was not in a condition to travel after medical treatment. You received a partial refund of €23.54 from Volotea for airport taxes, and the hotel booking was cancelled with no refund. To proceed with your claim under the "Trip cancellation - listed reasons" coverage, I require a few more details and documents: 1. A completed claim form. 2. Confirmation that you held an Ultra Plan at the time of booking on June 4, 2025, and continuously until the claim notification on July 9, 2025. 3. Details of any other insurance policies that may cover this trip cancellation for yourself or Leny Chemaly, as per policy requirement on page 5, point 4. 4. Clarification regarding the medical advice: Your policy states that for "Trip cancellation - listed reasons," a medical practitioner must advise you to cancel your trip *before* you cancel it (page 13). Your medical certificate for Leny Chemaly is dated July 11, 2025, while you submitted the cancellation requests on July 9, 2025. Could you please confirm if the medical advice to cancel was given on or before July 9, 2025, and the certificate was issued later? Additionally, please note that we offer an option for rescheduling instead of outright cancellation. By opting for a rescheduling, you could benefit by saving up to 30 percent, which would be covered by the insurance company. Would you be interested in exploring this option? Once I have all the necessary information, I will finalize the evaluation of your claim.