Conversation 871ebdba-f24f-44cc-ac36-8bccdc127b80

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Conversation 871ebdba-f24f-44cc-ac36-8bccdc127b80

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User: chemaly@polarstork.com
Agent:
Gemini-2.5-Pro
Started: Nov 24 09:05
Completed: Nov 24 09:10

👤 User

09:05:25

i want to cancel my trip as my wife got sick

🧠 Supervisor

09:05:3510 sec

I'm sorry to hear that your wife is unwell. I can certainly help you with your trip cancellation claim. To proceed, please provide the following documents: 1. The original booking invoices for your trip (e.g., flights, hotels). 2. The cancellation confirmations from your travel providers, detailing any non-refundable charges and any refunds you have received. 3. An initial medical certificate for your wife that specifies the date and nature of the sickness. 4. A written note from her doctor advising against the trip. Please upload these documents, and I will review them to process your claim.

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