I am sorry to hear about your wife's illness. I hope she has a swift recovery. Your policy covers trip cancellation due to the serious sickness of a close family member. To process your claim, I will need you to provide the following documents: 1. The original booking confirmations for your trip (flights, hotels, etc.). 2. The cancellation confirmations from your travel providers, clearly showing any non-refundable amounts. 3. A medical certificate from your wife's doctor stating the nature of the illness and confirming that it is serious enough to require the cancellation of your trip. Please upload these documents, and I will proceed with your claim.

Thank you for providing your booking and cancellation documents. I have received the following: - Hotel cancellation for abba San Sebastián Hotel (13-14 July 2025), amount paid was 250.09 EUR, amount refunded was 0 EUR. - Hotel cancellation for Barceló Bilbao Nervión (11-13 July 2025), amount paid was 371.68 EUR, amount refunded was 0 EUR. - Flight cancellation for Vueling (BIO-AGP on 14 July 2025), amount paid was 170.34 EUR, amount refunded was 0 EUR. - Flight cancellation for Volotea (AGP-BIO on 11 July 2025), amount paid was 149.04 EUR, amount refunded was 23.54 EUR. To complete your claim, please provide the medical certificate from your wife's doctor advising against the trip. Would you like to opt-in for rescheduling your trip instead of a cancellation? By rescheduling, the insurance company can cover up to 30% of the costs, which might be a beneficial option for you. If you choose to proceed with the cancellation, here is the breakdown of your refund, pending receipt of the final document: Total Non-Refundable Costs: - abba San Sebastián Hotel: 250.09 EUR - Barceló Bilbao Nervión: 371.68 EUR - Vueling Flight: 170.34 EUR - Volotea Flight (149.04 EUR - 23.54 EUR): 125.50 EUR - Total: 917.61 EUR Refund Calculation: - Total non-refundable amount: 917.61 EUR - Less policy deductible: -50.00 EUR - Total Refund: 867.61 EUR

Thank you for providing the medical certificate from Dra. Teresa Pérez Reyes. I have now received all the necessary documents to process your claim. Your claim for trip cancellation has been approved. I will now proceed with the refund. Here is the final breakdown of your refund: **Total Non-Refundable Costs:** - abba San Sebastián Hotel: €250.09 - Barceló Bilbao Nervión: €371.68 - Vueling Flight: €170.34 - Volotea Flight (€149.04 - €23.54): €125.50 - **Total Claim Amount:** €917.61 **Refund Calculation:** - Total Claim Amount: €917.61 - Less Policy Deductible: -€50.00 - **Total Refund Due:** €867.61 The amount of €867.61 will be transferred to your Revolut account. Please allow a few business days for the transaction to appear.