I'm sorry to hear that your wife is sick. I can certainly help you with your trip cancellation claim. To process your claim, I will need the following documents: 1. The original booking invoices for all parts of your trip (flights, hotels, etc.). 2. Proof that you requested to cancel the trip with your travel providers, along with the details of any non-refundable charges and any refunds you have received. 3. A medical certificate from your wife's doctor specifying the nature of the sickness and advising against the trip. Please upload these documents here, and I will review them for you.

Thank you for providing these documents. I have received the following: * Hotel booking for Barceló Bilbao Nervión from 11-Jul-2025 to 13-Jul-2025, for which you paid €371.68 and were refunded €0. * Hotel booking for abba San Sebastián Hotel from 13-Jul-2025 to 14-Jul-2025, for which you paid €250.09 and were refunded €0. * Flight booking with Volotea for a flight on 11-Jul-2025 from Malaga to Bilbao, for which you paid €149.04 and were refunded €23.54. * Flight booking with Vueling for a flight on 14-Jul-2025 from Bilbao to Malaga, for which you paid €170.34 and were refunded €0. To proceed with your claim due to your wife's sickness, I still require the medical certificate from her doctor advising against the trip. Please upload it when you have a moment.

Thank you for providing the medical certificate from Dr. Teresa Perez Reyes. I now have all the necessary documents to process your claim. Your trip cancellation is covered under the 'Trip Cancellation for listed reasons' policy. Here is a breakdown of your refund calculation: **Total non-refundable costs:** * Barceló Bilbao Nervión Hotel: €371.68 * Abba San Sebastián Hotel: €250.09 * Volotea Flight (after refund): €125.50 * Vueling Flight: €170.34 * **Total Claimable Amount:** €917.61 **Policy Application:** * Less €50 deductible: -€50.00 * **Total Refundable Amount: €867.61** We can proceed with this refund. Alternatively, you can opt to reschedule your trip. If you choose this option, we can cover up to 30% of the rescheduling costs, which may be a better value for you. Please let me know if you would like to proceed with the €867.61 refund or if you would like to explore the rescheduling option.

Understood. I will now process the cancellation and the refund of €867.61 for you. The amount will be transferred to your Revolut account. You can expect to see the funds within 5-7 business days. I am sorry for the circumstances that led to this cancellation, and I wish your wife a speedy recovery.